Aftersales Technical Services Senior Specialist

pStellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company's strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. /p pThe driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. /p pWith industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. /p h3ABOUT THE ROLE /h3 pWe are seeking a Aftersales Technical Services Senior Specialist to join our Leapmotor International. /p pAs a Aftersales Technical Services Senior Specialist, you will drive technical readiness, support product quality improvement, and act as a strategic interface between engineering, quality, technical assistance teams, and the worldwide aftersales network. This role offers a unique opportunity to influence customer satisfaction, service excellence, and operational performance on a global scale. /p pYou will work in a highly international environment, collaborating with cross-functional teams and supporting the continuous evolution of technical service processes across the organization. /p h3KEY RESPONSIBILITIES /h3 h3Lead Global Technical Readiness /h3 ul liDrive the worldwide deployment of technical repair processes for new vehicle launches and product upgrades. /li liEnsure readiness of repair procedures, technical documentation, service information, and diagnostic tools. /li liCoordinate technical training strategies and ensure network preparedness. /li liOversee the implementation and communication of recall and service campaigns across markets. /li liGovern Technical Assistance processes, ensuring alignment on performance, KPIs, and continuous improvement initiatives. /li /ul h3Drive Product Quality Technical Excellence /h3 ul liAct as the technical reference point for assigned vehicle platforms and products. /li liProvide expert technical guidance to internal stakeholders and external partners. /li liCollaborate closely with Engineering teams to identify and develop repair solutions for emerging technical issues. /li liSupport critical and escalated cases, including complex field issues and high-impact customer situations. /li liAnalyze feedback from markets and service networks to proactively identify quality trends and improvement opportunities. /li /ul h3Monitor Performance Continuous Improvement /h3 ul liTrack and analyze key Aftersales performance indicators across global markets. /li liDrive actions aimed at improving repair effectiveness, service quality, customer satisfaction, and operational efficiency. /li liPromote best practices and continuous improvement initiatives throughout the technical service network. /li /ul h3WHO WE ARE LOOKING FOR /h3 ul liMinimum 8 years of experience in Aftersales, Technical Services, Product Support, Technical Assistance, Engineering, Quality, or related automotive functions. /li liProven experience working in international and cross-functional environments. /li liSolid understanding of vehicle systems, diagnostics, repair processes, and technical problem-solving methodologies. /li liStrong technical aptitude and understanding of vehicle design, functionality, diagnostics, and repair principles. /li liHands-on experience with aftersales processes such as Technical documentation, Diagnostic tools, Warranty management, Recall and service campaign execution, Technical assistance and Service procedures and workshop operations. /li liGood knowledge of Aftersales systems and tools, including SBOM, Parts Catalogue, Forecasting, Order Management, OBT, Warranty systems and DMS platforms. /li liExperience in Parts Supply Chain processes is considered a strong asset. /li liExcellent analytical and problem-solving capabilities with the ability to identify root causes and implement sustainable solutions. /li liStrong customer-oriented mindset with a passion for delivering outstanding service quality. /li liAbility to influence and collaborate effectively across multiple functions and cultures. /li liExcellent communication, stakeholder management, and relationship-building skills. /li liFluent English (written and spoken) is mandatory. Additional languages are considered a plus. /li liAvailability for frequent international business travel is required. /li /ul h3OFFER /h3 ul liSalary range: from 53.000 € to 65.000 €, that will be defined depending on the level of adherence of the candidate to the job requirements /li liCollective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ul pAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. xysqume /p pDiverse teams will allow us to better meet the evolving needs of our customers and care for our future. /p pBy submitting your application, you are accepting our privacy notice: /p pAftersales Technical Services Senior Specialist Poreta, Italy /p #J-18808-Ljbffr