Product Specialist

ph3Responsibilities /h3ulliProvide high-level technical support to customers, field service engineers, and technicians to ensure equipment operates within specification. /liliEnsure equipment operates at customer sites. /liliSupport escalations and on-site projects such as tool installation. /liliAnswer technical questions. /liliTroubleshoot and resolve complex problems via phone, e‑mail, or in person. /liliLead escalation meetings, both internally and externally. /liliManage technical reporting internally with the factory and externally with the customer. /liliReport customer issues, design concerns, reliability, or maintenance problems to the European and Japanese product engineering team. /liliCreate local procedures, BKM, and provide technical training to field service engineers and start‑up engineers. /liliCollaborate with other members of the Tokyo Electron Europe Product Support Group to share experience and enhance the global European technical support department. /liliSupport activities in France when required and work closely with the French technical support team. /liliProvide additional support, business trips, or remote support for other customers across all European sites as occasionally required. /liliTravel around 20% of the time as needed for French team collaboration. /li /ulh3Qualifications /h3ulliTechnical education and at least 5 years of experience in a similar technical support role for complex electromechanical equipment, including installation, maintenance, and repair/debugging (preferably in the semiconductor industry or an equivalent field). /liliExtensive knowledge in mechanical/electrical engineering or equivalent. /liliStrong verbal and written communication skills. /liliExcellent analytical, troubleshooting, and problem‑solving skills using analysis tools such as 8‑D, 5‑Why, Ishikawa, Kepner‑Tregoe, etc. /liliAbility to work under pressure. /liliExceptional attention to detail. /liliOrganizational skills and flexibility in working hours. /liliStrong focus on safety procedures, quality, and compliance to meet customer satisfaction. /liliReflection of TEL values and ethics, respecting TEL safety, quality, compliance, and InfoSec initiatives at all times, and setting an example for other employees in TEE and TEL. /liliBasic IT literacy skills (MS Excel, PowerPoint, etc.). /liliFluency in both Italian and English. /li /ulh3Compensation Benefits /h3pAnnual gross salary starting from €38,000 or €44,000 depending on experience and skills. Final compensation will be determined based on the candidate’s experience, skills, and other factors such as location. In addition to base salary, we offer a comprehensive benefits package and, for certain roles, eligibility in our bonus plan and long‑term incentives. /ph3Equal Opportunity Employer /h3pTokyo Electron Limited (TEL) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, belief, sex, national origin, age, disability, gender identity, membership to a traveller community or any other legally protected characteristic. TEL acknowledges that diversity creates an innovative culture and aims to create a workplace where everyone is treated fairly and can succeed based on merit and qualifications. /p /p #J-18808-Ljbffr