IT Workplace Administrator

Job Description

Location: Milan, Italy (Office-based)

Type: Full-Time

Reports to: Head of Regional IT Workplace - EMEA

About the Role

As our IT Workplace Administrator in the Milan Office, you will be a vital member of the Regional EMEA IT Workplace team. This opportunity supports a diverse and adventurous internal user base across various environments, ranging from corporate offices to remote camps, hotels, and river boats. Your role will have a regional focus and provide support across the EMEA region. You will provide high‑quality 1st and 2nd line support, ensuring that our team members can focus on delivering world‑class travel experiences with minimal technical disruption.

Key Responsibilities

• Support & Incident Management: Manage and resolve support queries via the IT service desk, phone, email, Teams, and in‑person. Act as the first point of contact and elevate complex issues within the Global IT Team to ensure timely resolutions.
• Onboarding & Offboarding: Coordinate with local teams to manage the full lifecycle of employee accounts, including hardware and software provisioning for new starters and secure off‑boarding for leavers.
• Asset Management: Maintain rigorous asset and user lists. Manage the lifecycle of hardware assets according to company guidelines, including procurement and decommissioning.
• System Maintenance: Ensure all user equipment is properly maintained through regular hardware servicing and software patching/updates.
• Collaboration & Projects: Assist the Global IT Infrastructure team with regional projects and system upgrades. Proactively recommend technology improvements to keep the company efficient and competitive.
• Documentation: Create and maintain clear technical documentation for the internal IT team, as well as user‑friendly Standard Operating Procedures (SOPs) and training guides for staff.
• System Monitoring: Proactively monitor key systems to identify and mitigate potential issues before they impact the business. Support existing AKTG properties, as well as other regional properties such as river boats.

Experience & Qualifications

• Technical Proficiency: Deep knowledge of Windows OS and the Microsoft Office 365 Suite.
• Identity Management: Hands‑on experience with Active Directory account management.
• Mobile Management: Proven experience managing iOS and Android devices in a professional environment.
• Communication: Fluent in English (both written and spoken) with the ability to explain technical concepts to non‑technical users.
• Operational Excellence: Strong ability to prioritise tasks in a fast‑paced environment with high attention to detail.
• Personal Attributes: Desire to support colleagues and contribute to a positive team culture through strong interpersonal relationships; process innovator; hybrid‑ready communicator; adaptable change leader.

Equal Opportunities

Equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Abercrombie & Kent is an equal opportunity employer and celebrates diversity, committed to creating an inclusive environment for all employees.