HVACR Service Operation Team Leader

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

Responsibilities

• Responsible for the provision of high-quality service support to customers by leading the day-to-day activities of a team of technicians.
• Ensure delivery of best-in-class customer support (service level delivery, preventive maintenance, product solutions, customer and sales organization relationship, laboratory services, parts inventories) through effective resource planning and deployment and field administration.
• Responsible for leading field service technicians across North East Italy to ensure best in class customer experience.
• Champion a thorough understanding of customers, their businesses and the processes and instruments used in meeting their business goals.
• Set objectives for service technicians, carry out regular reviews, coach staff, ensuring adequate training and development.
• Drive talent development through active support.
• Develop and maintain ongoing communication with Service leader and peers to understand and manage resource availability/limitations.
• Partner actively with direct manager and other service delivery leaders to ensure resources are deployed consistently with defined obligations with customers.
• Monitor field service work and vacation planning, ensure internal processes are followed.
• Report competitors and trends central to the growth strategy for service business KPI Operations; drive team to operational excellence.

Qualifications

• Minimum 6 years successful field service experience in HVAC systems: repairs, on-site maintenance.
• Bachelor’s degree or equivalent in engineering.
• Previous successful experience in a supervisory / team leader role with team building skills.
• Proven interpersonal, team, strategic thinking and analytical skills.
• Assertive personality with a strong bias for action, results oriented, innovative, tackling tough problems with firm deadlines.
• Fluent in Italian, with a very good knowledge of English reading, writing and presentation skills.
• Sales acumen, hands on, can-do mindset.
• Proficient in Excel, Word, Notes.
• Location: Cinisello Balsamo.

Compensation and Benefits

• The initial basic salary for this position will be in the range of €45,000 – €61,800 per year.
• The final package will reflect your experience, skills, and qualifications relevant to the role, and may include variable components and additional company benefits, which will be discussed during the selection process.
• We are committed to fair, equitable, and gender-neutral pay practices.
• The applicable collective agreement: Contratto Collettivo Nazionale di Lavoro Industria Metalmeccanica e della Installazione di Impianti.