Senior Analyst - IT Support 1/2 livello

ph3Senior Analyst - IT Support 1/2 livello /h3 pLocation: Milan, Italy. /p h3Responsibilities /h3 ul liAnalyze and resolve first‑and second‑level incidents. /li liPrepare, provide support, and deliver laptops and phones used by our employees. /li liManage escalated incidents or requests that require higher technical expertise or the involvement of subject‑matter experts internationally. /li liMonitor activities using the internal incident‑management tool ServiceNow (open, manage, and close cases). /li liCollaborate with international IT teams and participate in migrations and rollouts. /li /ul h3What you will love /h3 ul liA close‑knit team. /li liWorking in a dynamic, collaborative, attentive, and stimulating international environment. /li liSupporting the Oliver Wyman Group branch in Italy and Greece (over 200 employees). /li liWorking in a constantly evolving environment and supporting various IT projects. /li liInteracting with various international corporate teams. /li /ul h3Qualifications /h3 ul liAt least 3 years of experience, ideally in an IT services company. /li liGood knowledge of the Windows operating system and laptop hardware. /li liDemonstrated good interpersonal skills and ability to work in a team. /li liAbility to work under pressure, appropriately manage priorities and available time. /li liAutonomous, rigorous, motivated, and focused on internal customer satisfaction. /li liAbility to summarize and manage multiple issues simultaneously. /li liEffective communication. /li liCritical thinking, providing suggestions. /li /ul h3Nice to have /h3 ul liMotivation and a positive mindset. /li liKnowledge of the IT world. /li liExpertise in providing IT support. /li liFocus on internal customer satisfaction. /li liA good level of English, both written and spoken. /li liKnowledge of ServiceNow, willingness to travel occasionally, and willingness to work on exceptional weekends. /li /ul h3Benefits /h3 ul liProfessional development opportunities, interesting work, and supportive leaders. /li liVibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. /li liRange of career opportunities, benefits and rewards to enhance well‑being. /li /ul h3Equal Opportunity Statement /h3 pMarsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. /p /p #J-18808-Ljbffr