ECOM Front-End Application Support

ppbDIM Brands International (DBI) /bis an environmentally socially responsible marketer and manufacturer of underwear under some of the strongest brands in the world (DIM, Nur Die, Lovable, Abanderado…) for the whole family. DIM is the market leader in the French market and the favorite brand of French consumers, Nur Die is market leader in the German Mass market, La Senza is market leader in women underwear in Canada, Lovable is a strong second in the Italian lingerie market. We are proud to be part of Regent group, including other fashion brands such as Petit Bateau (Kids Wear), Club Monaco (Designer Men’s and Women’s clothing), Bally (a luxury leather good brand), Escada (a luxury brand for women’s fashion). /p pFounded in 1960, DBI has a long tradition of innovation and excellence. Since 2022, the company has regained its independence and intends to accelerate its growth by relying on a clear strategy based on four axes: the development of its leading brands, a strong program of product innovations, a strong omnichannel strategy and a continuous operational excellence program. “Simplification and Scale” is our strategic motto. Our ambition is to open a new cycle of profitable growth and bring the DIM brand to its full global potential. /p pDBI headquarter is in Rueil-Malmaison, greater Paris area, with subsidiaries across Europe (DACH, Italy, Iberia, Eastern Europe). Its Supply Chain center (manufacturing and logistics) is based in Autun, Burgundy, where more than 5 billion tights have been produced since DIM was founded! Moreover, we are deeply committed to a dynamic ESG strategy, structured around 3 pillars: Planet, Product, People. /p pThe ECOM Front-End Application Support role is responsible for ensuring the reliability, continuity, and operational effectiveness of ECOM application support across France and Italy. The position plays a key role in maintaining service quality, resolving incidents efficiently, and supporting the business through stable day-to-day operations. /p h3Core Responsibilities /h3 ul liDeliver first-line functional support for ECOM application incidents and service requests. /li liCoordinate resolution activities with business users and IT counterparts. /li liIdentify recurring issues and drive practical improvements to enhance service performance. /li liMaintain clear documentation of processes, known issues, and support procedures. /li liEnsure effective communication and follow-up across technical and non-technical stakeholders. /li liContribute to the continuity and efficiency of ECOM and DTC operations in the supported markets. /li /ul h3Candidate Profile /h3 pWe are seeking a hands-on, service-driven professional with solid application support experience in an ECOM environment. The ideal candidate combines operational discipline with business awareness and demonstrates the ability to work effectively in a fast-paced, cross-functional setting. /p pRequired profile includes: /p ul liExperience in application support within the ECOM technology landscape, ideally includingPIM, ECOM applications, and CRM. /li liStrong customer orientation and commitment to end-user support. /li liStructured, solution-oriented approach to problem solving. /li liAbility to prioritize effectively and manage follow-up with accountability. /li liClear communication skills and confidence in working with diverse stakeholders. /li liBasic database knowledge, with SQL preferred. /li liFamiliarity with core project management methodologies. /li /ul h3Hard Skills /h3 ul liBasic understanding of database architecture and data management concepts. /li liFamiliarity with functional data flows. /li liUnderstanding of standard retail store infrastructure models. /li liBasic knowledge of Quable, Shopify, and Klaviyo. /li liFamiliarity with Waterfall, Agile, and Lean methodologies. /li /ul /p #J-18808-Ljbffr