RESERVATION AGENT

pTo create a seamless and memorable start to every stay, we are looking for a Reservation Agent to join the iconic Hotel Hassler Roma. /pbrLe seguenti informazioni hanno lo scopo di fornire ai potenziali candidati una migliore comprensione dei requisiti per questo ruolo.brpWith at least 2 years of Reservations experience in luxury hospitality, you will combine precision, discretion, and a genuine passion for guest service. From the first inquiry to post-stay follow-up, you will anticipate every need, deliver personalized experiences, and work closely with Sales to ensure each stay begins—and ends—exceptionally. /ppKey responsibilities: responsible for managing the entire reservation process, from the first guest contact to booking confirmation, ensuring a warm and personalised experience. Skilled in handling booking systems, preparing tailor-made offers, contracts and payments, while carefully managing guest preferences, special requests and additional services. Proactive in anticipating guests' needs, providing personalised recommendations and acting as a trusted point of contact throughout the booking process. Strong communication and problem-solving skills, with a focus on delivering high-quality service in line with luxury hospitality standards, including LHW/LQA criteria. /ppWhat we need from you: able to work closely with all operational departments to ensure a smooth and successful guest journey, while maintaining accuracy and efficiency in a fast-paced environment. /ppFluent in Italian and English, with strong written communication and computer skills, including familiarity with Protel PMS. Previous experience in Reservations is considered a strong asset. /ppSend your CV to: – Object: RESERVATION AGENT /ppThis job advertisement is open to both male and female candidates (Law 903/77 – Legislative Decree no. 198/2006). /ppAll CVs will be used exclusively for the ongoing selection process (Article 111-bis of Legislative Decree 196/03). /ppFor the privacy policy, please visit the website Privacy Policy. xysqume /ppCCNL Tourism H052; Remuneration is based on the employee's salary grade from 4° to 3°; Full-Time or Part-Time; Fixed-term contract or permanent contract. /p