Country Market Quality Operations Lead - Italy

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

Life tastes better with ice cream With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry.

We create iconic ice cream brands that are part of everyday life, bringing moments of joy to millions of people around the world. Everybody loves ice cream. And as the world’s biggest pure‑play ice cream company, we have the scale and ambition to make a real difference.

What Truly Sets Us Apart Is How We Work.

We move fast and keep things simple. We turn ideas into action, trust people to take ownership, and work as one team to win together with integrity. Our culture is high‑performance, collaborative and focused on getting things done.

We’re curious and ready for what’s next. We embrace digital, use data to make better decisions, and keep learning, including how AI can help us work smarter and serve consumers better.

Therole

This role offers the opportunity to be part of the Market Quality Operations (MQO) team, supporting quality excellence across the Go-To-Market organisation. You will act as a key partner for business functions, customers and logistics teams, ensuring product quality, regulatory compliance and cold chain excellence throughout the market.

You will play a crucial role in safeguarding consumer experience, driving continuous improvement initiatives and supporting the resolution of quality issues, incidents and customer concerns. The role also contributes to the implementation of quality programs, warehouse compliance, collaborative manufacturing oversight and the execution of global quality standards at local level.

Whatyou'llberesponsiblefor

• Lead and drive Market Quality Operations activities across the country, ensuring compliance with company quality standards and regulatory requirements, while acting as the key quality representative for the market.


• Partner with Logistics teams to drive end-to-end cold chain excellence, monitoring temperature control, traceability, blocked stock management and warehouse performance.


• Lead warehouse audits, track corrective and preventive actions (CAPA), and support continuous improvement initiatives across distribution operations.


• Monitor quality KPIs and conduct data analysis to identify trends, risks and opportunities for improvement.


• Act as the primary point of contact for critical consumer and customer quality complaints, providing leadership on investigations, corrective actions, stakeholder alignment and executive reporting where required.


• Support and, when required, lead quality incident and crisis management processes within the country context, coordinating cross-functional teams and external stakeholders to ensure timely resolution and risk mitigation.


• Drive quality improvement initiatives that strengthen customer satisfaction, consumer trust and operational performance.


• Support Collaborative Manufacturing (CM) partners through audits, technical visits and continuous improvement activities.


• Monitor quality-related stock provisions, blocked stock and waste management processes to minimize losses.


• Influence and drive quality culture across business functions through training, coaching and leadership of continuous improvement initiatives.


• Support the execution of digital quality systems, tools and platforms while contributing to standardization and best practice sharing across the European Quality network.


• Lead and support on-shelf quality assessments as part of the Unmissable Brand Superiority program.

We'relooking For Someone Who

• Holds a Master's Degree in Food Science, Biology, Chemistry, Engineering, Microbiology or another relevant scientific discipline.


• Has several years of experience in Quality, Supply Chain, Manufacturing or R&D within the FMCG industry, with demonstrated ownership of complex quality and compliance agendas.


• Brings strong knowledge of quality management systems, compliance requirements, and continuous improvement methodologies.


• Has experience working with audits, CAPA management, and quality performance monitoring.


• Is comfortable analyzing data, identifying trends, and translating insights into actions.


• Demonstrates strong stakeholder management and communication skills, with the ability to interact effectively across functions and with external partners.


• Has a proactive mindset, a strong sense of ownership, and the ability to manage multiple priorities in a fast-paced environment.


• Is resilient under pressure and able to respond effectively to incidents and urgent business needs.


• Has strong digital capabilities and is comfortable working with reporting tools and quality management platforms.


• Fluency in English (written and spoken) is mandatory.

Availability to travel up to 20% of the time across Italy for audits, warehouse visits, external manufacturing sites and customer-related quality activities.

• Values collaboration, clear accountability and an ability to influence effectively across functions and stakeholders.


• Curiosity, problem-solving attitude, and willingness to learn in a fast-paced environment.


• Thinks end‑to‑end and takes ownership for results.


• Is comfortable working in a fast‑moving, evolving organisation.

Whatyou'llget

• Market-competitive pay (Range € 49.600,00 - € 62.000,00) depending on experience and qualifications, plus performance‑related rewards


• Flexible ways of working


• Support for health, wellbeing and life outside of work


• Time off to rest and recharge


• Ongoing learning and development opportunities


• Meal vouchers

Why join us?

This is a place for people who are passionate about ice cream and are growth obsessed - both for the business and for themselves. People who act like an owner and drive our business end‑to‑end. People who are driven by success to deliver more than we ever thought we could!

You’ll thrive here if you value an inclusive culture, with low ego and hierarchy - and if you’re excited to continuously learn and challenge how we work, using digital, data, and new thinking to push us forward.

• Roles with real accountability and visible impact


• Free to move fast, experiment and challenge how things are done


• Continuous learning and development as the business grows


• Reward linked to performance and contribution.

Your career here is shaped by what you deliver, as you work across functions and markets and grow with the business.

Ready to build the future of Ice Cream?

If you are an individual with a disability and require assistance at any time during our recruitment process, please let your Talent Acquisition Partner know.

Additional Information

The Magnum Ice Cream Company is an Equal Opportunity Employer. We embrace diversity and are committed to creating an inclusive environment where everyone can do their best work regardless of age, disability, gender identity, race, religion, sexual orientation, or any other protected characteristic.