Supervisor - Seravalle Outlet

Descrizione lavoro:

We are hiring a Supervisor to join our team at Serravalle Outlet on an initial 5-month maternity cover contract, with the potential to extend. Reporting into the store leadership team, you will play a key role in leading daily floor operations, supporting a team of approximately six sales associates while contributing to the success of a wider store population of around 40 employees. You will be responsible for delivering exceptional customer experiences, driving sales performance and providing real-time coaching that brings the Burberry Experience to life on the sales floor. This is an exciting opportunity for a people-focused retail leader who thrives in a fast-paced luxury environment and enjoys developing talent through everyday leadership.

• Lead the day-to-day supervision of a team of approximately six sales associates, ensuring an exceptional customer experience at all times.
• Drive sales performance by monitoring floor activity, identifying opportunities and supporting the team to achieve store goals.
• Provide ongoing in-the-moment coaching and feedback to strengthen product knowledge, selling behaviours and client engagement.
• Collaborate closely with store leadership and cross-functional teams to ensure operational excellence and consistent execution of standards.
• Act as a role model for the Burberry Experience, championing service, luxury retail excellence and brand values.
• Support team engagement, productivity and development while helping maintain a positive and inclusive store culture.

• Experience in a supervisory, team leader or retail management role within a premium or luxury retail environment
• Strong ability to motivate, coach and develop team members to achieve individual and collective goals.
• Passion for delivering premium customer experiences and building long-term client relationships.
• Commercial awareness with confidence in driving sales performance and identifying opportunities for improvement.
• Effective communication and collaboration skills, with the ability to build positive relationships across the store.
• Adaptable, organised and comfortable managing priorities in a fast-paced retail environment.

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.