Fulfilment Representative (Mandarin preferred)

ppDriven by Intelligence. Powered for the Future. /p pAutel is a global technology innovator in automotive diagnostics, intelligent mobility, and energy solutions. Autel Energy provides AC and DC charging products and integrated solutions for a wide range of commercial, fleet, residential, and public charging scenarios. As our European energy business continues to grow, we are looking for a Fulfilment Representative to take ownership of customer fulfilment after contract signature, ensuring successful delivery, operational adoption, revenue realisation, and long-term customer outcomes. /p h3Role Purpose /h3 pThe Fulfilment Representative is the business owner of customer fulfilment after contract signature. The role is accountable for translating contractual commitments into successful delivery, operational adoption, revenue realisation, and measurable customer outcomes. Working closely with account, solution, engineering, service, logistics, finance, and partner teams, the Fulfilment Representative owns the customer journey from Purchase Order through delivery, go-live, operational stabilisation, and ongoing performance governance. /p h3Key Responsibilities /h3 h31.End-to-End Delivery Ownership /h3 ulliOwn the customer fulfilment lifecycle from Purchase Order through project completion, operational acceptance, and stabilisation. /liliDevelop and execute fulfilment plans aligned with contractual commitments and customer expectations. /liliManage project timeline, cost, quality, resources, and key delivery dependencies. /liliCoordinate cross-functional teams including Sales, Solution, Engineering, Service, Logistics, Finance, and external partners. /liliDrive deployment readiness, go-live execution, and successful operational handover. /li /ul h32.Contract Execution and Revenue Realisation /h3 ulliEnsure contractual commitments, milestones, deliverables, and acceptance criteria are fully executed. /liliAlign delivery progress with invoicing and contractual payment milestones. /liliSupport or own accounts receivable follow-up, payment collection, and cash flow realisation according to local role scope. /liliIdentify commercial and financial risks that may affect revenue recognition or collection and drive corrective actions. /liliMaintain accurate records of delivery status, acceptance, invoicing, and outstanding obligations. /li /ul h33.Customer Success and Operational Performance /h3 ulliAct as the key operational interface between customers and internal delivery teams. /liliOwn post-go-live operational performance and customer fulfilment outcomes. /liliLead KPI, SLA, and service performance reviews with relevant stakeholders. /liliCoordinate customer onboarding, training, operational engagement, and adoption activities. /liliMonitor account health, customer satisfaction, and value realisation, and support long-term partnership development. /li /ul h34.Governance, Risk and Escalation /h3 ulliIdentify delivery, operational, contractual, and financial risks throughout the project lifecycle. /liliEstablish appropriate governance routines, status reviews, and escalation pathways. /liliProvide clear project and operational reporting to customers, management, and internal stakeholders. /liliDrive accountability across workstreams and ensure agreed actions are completed. /liliLead issue resolution and maintain transparency until risks and escalations are closed. /li /ul h35.Strategic and Cross-Functional Collaboration /h3 ulliWork closely with Account Representatives or Sales teams to support customer retention and growth. /liliPartner with Solution and Technical teams to ensure the intended solution is successfully realised in operation. /liliProvide structured field feedback to improve future solution design, deployment models, and customer processes. /liliContribute to continuous improvement of fulfilment governance, delivery standards, and operational excellence. /li /ul h36.Key Success Measures /h3 ulliOn-time, on-quality, and on-budget project delivery. /liliAccurate contract execution and operational acceptance. /liliRevenue realisation, timely invoicing, and cash collection performance. /liliCustomer satisfaction, account health, and adoption of delivered solutions. /liliAchievement of agreed KPI and SLA performance. /liliEffective risk identification, escalation management, and issue resolution. /liliContinuous improvement in fulfilment and delivery processes. /li /ul h3Candidate Profile /h3 h3Professional Experience /h3 ulliExperience in project management, project delivery, fulfilment management, customer operations, account management, or a related role. /liliExperience in EV charging, energy, mobility, electrical infrastructure, or wider infrastructure sectors is preferred. /liliDemonstrated experience managing complex, cross‑functional customer delivery projects. /liliExperience with contract execution, delivery governance, operational performance, and customer‑facing project management. /liliExperience with invoicing, payment milestones, receivables, or revenue‑related processes is a strong advantage. /li /ul h3Project and Commercial Skills /h3 ulliStrong understanding of project planning, delivery processes, contractual obligations, and commercial operations. /liliAbility to manage scope, timelines, cost, quality, risks, and stakeholder expectations. /liliStrong analytical and reporting capability, including KPI and SLA performance management. /liliAbility to manage multiple projects and priorities simultaneously. /liliExperience with project management, CRM, ERP, or service management systems is preferred. /liliStrong ownership-driven, proactive, and results‑oriented mindset. /liliExcellent stakeholder management, customer communication, and cross‑functional leadership skills. /liliStrong problem‑solving and escalation management capability. /liliCommercial awareness and confidence working with delivery and financial outcomes. /liliAbility to work effectively in an international, matrixed, and fast‑growing environment. /li /ul h3Languages and Travel /h3 ulliFluent English is required. /liliMandarin Chinese is an advantage. /liliWillingness to travel in Europe. /li /ul h3Role Scope /h3 ulliThis is a customer‑facing individual contributor role unless people‑management responsibility is explicitly added. /liliThe role owns fulfilment execution and customer outcomes after contract signature; account growth and solution ownership remain aligned with the relevant Sales and Solution functions. /liliResponsibility for accounts receivable and payment collection should be confirmed by country and business model before publication. /liliUse the standard job title Fulfilment Representative unless a local legal or organisational requirement requires otherwise. /li /ul pbStart Date: /b As soon as possible /p pbWorking Hours: /b Full-time /p /p #J-18808-Ljbffr