Maintenance Technical Support Engineer

 

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, more than 80 000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

We are looking for an AFTER SALES ENGINEER in our site in Bologna.

Purpose of the Job
The main purpose of the role is to provide technical support on maintenance activities on Railway Signalling Systems ERTMS, IXL, SCMT manufactured by Alstom Transport, Bombardier Transportation and General Electric trasportation operated by the Alstom domestic and international Customers.
The role includes the responsibility to manage warranty obligations on the projects in the scope of Alstom.

Position in the Organisation
The position will be part of Services Signalling Platform Organisation - Maintenance Team
Hierarchical and Functional report to the Signalling Maintenance Manager 

Network & Links
Internal relationships with other Alstom Functions: System and Product, Application Engineering, Industrialization, Supply Chain departments, Installation, Test & Commissioning. External relationships with Customer infrastructures operators and with maintenance technicians. 

Responsibilities and Accountabilities
The person will be responsible for:
perform log analysis to identify root causes of failure for ERTMS, IXL and SCMT systems and identify corrective actions;
remotely guide technicians in executing corrective actions;
personally perform corrective actions onsite;
implement the "return of experience" process by producing reporting, statistics, etc.;
definition and implementation of Maintenance and technical assistance plans;
supervision or execution of HW and SW retrofit and upgrade plans;
providing technical tranining to customers; 
provision of support to Service Signalling Platform organization in the definition of maintenance strategy in tenders and offers;
cooperation with product engineering in the definition of maintainability requirements during the product’s design phase.

The position includes the availability to perform activities outside of the Bologna Alstom site (25%) and to be part of the team that support by remote H24 the customer maintenance team. 

Educational and technical requirements
Bachelor/Master degree in Electronics/Electric/Telecommunications Engineering
Capability to interpret electric drawings and schemes
Knowledge of electronic design principle and methodology
Knowledge of the most common operating systems (Linux, Windows, …)
Knowledge of the most common net protocols (TCP/IP, …)
Capability to use test tools (oscilloscope, wave generator, multimeter, etc…) would be a plus
Basic knowledge of railway systems and or transportation systems would be a plus

Languages:
Italian: excellent level written and spoken
English: good level written and spoken

Competencies and experience requested:
Capability of synthesis and related written exposure
Capability to perform analysis and to relate information from different contexts
Capability to work in team and attitude to problem solving
New graduate or one/two years of experience in electronic or electromechanical company
Knowledge of on site or remote technical assistance for Electronic/Electromechanical application

Job Location: Bologna

CCNL Metalmeccanico

Range RAL: 34.400 €- 45.900 €

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 63  countries we operate in. We’re committed to creating an inclusive workplace for everyone.

Job Type:​Experienced​