Provisioning Manager

Job Description

The Provisioning Manager is responsible for leading geographically distributed provisioning teams and overseeing end-to-end logistics operations supporting high-volume device provisioning and distribution activities.

This role combines strategic people leadership with hands-on operational oversight, ensuring that teams perform effectively across multiple regions, logistics projects are delivered successfully, and operations can scale in line with business growth and evolving client requirements.

The ideal candidate is an experienced manager with a proven track record of leading large, diverse teams across different countries and time zones, delivering large-scale logistics and device deployment projects. The role requires strong organizational skills, operational discipline, and the ability to manage competing priorities in a fast-paced, international environment.

Key Responsibilities

• People Management
• Lead, manage, and develop geographically dispersed provisioning and logistics teams operating across multiple countries, regions, and time zones.
• Establish clear team structures, responsibilities, performance expectations, and accountability frameworks.
• Demonstrate strong leadership maturity and the ability to address difficult conversations, resolve conflicts, and make objective, timely decisions.
• Coach and develop team leaders, supervisors, and individual contributors, building a culture of ownership, collaboration, and continuous improvement.
• Manage workforce planning, resource allocation, capacity requirements, and succession planning in alignment with operational demand.
• Monitor team performance through KPIs, productivity metrics, quality indicators, and service-level results, implementing corrective actions where required.
• Logistics & Provisioning Operations Management
• Oversee end-to-end logistics and provisioning operations involving large volumes of devices, including receiving, warehousing, inventory management, device preparation, quality control, packaging, shipping, returns, and asset tracking.
• Lead complex logistics projects involving high device volumes, multiple destinations, tight deadlines, and changing client requirements.
• Plan and coordinate operational activities to ensure timely, accurate, and cost-effective delivery of devices and related services.
• Develop scalable operational models capable of supporting business growth, increased volumes, new clients, and expansion into additional countries or regions.
• Assess existing processes, identify bottlenecks, and implement improvements to increase efficiency, productivity, quality, and operational resilience.
• Establish standardized procedures, workflows, capacity models, and resource allocation strategies across logistics and provisioning activities.
• Optimize warehouse utilization, inventory accuracy, device flow, staffing models, and operational throughput.
• Anticipate operational risks, capacity constraints, supply chain disruptions, and delivery challenges, implementing appropriate mitigation plans.
• Coordinate cross-functional activities with clients, suppliers, procurement, warehouse teams, transportation partners, IT teams, and other internal stakeholders.
• Manage operational escalations, investigate recurring issues, and drive root-cause analysis and corrective actions.

Job Requirements

• Bachelor's degree in Logistics, Supply Chain Management, Business Administration, Operations Management, or a related field; equivalent professional experience may be considered.
• Significant experience in people management, operations management, logistics, provisioning, or supply chain operations, ideally at manager level.
• Demonstrated experience managing large teams, including multiple team leaders, supervisors, or operational units.
• Strong experience handling complex people-management situations, including conflict resolution, challenging employee behaviors, performance management, and organizational change.
• Proven experience managing large-scale logistics or device deployment projects involving high volumes of hardware and multiple destinations.
• Demonstrated ability to design, improve, and scale operational processes to accommodate growing volumes and changing business needs.
• Experience with workforce planning, resource allocation, capacity management, operational KPIs, and performance reporting.
• Strong project and operations management skills, with the ability to coordinate multiple concurrent activities and deliver against demanding timelines.
• Experience managing operational escalations, risks, dependencies, and competing stakeholder expectations.
• Strong understanding of pharmaceutical clinical trial support environments and associated clinical technologies, including eCOA/ePRO solutions and related clinical trial systems (e.g., Atrium, Medidata Rave, IWRS/iXRS, IRT, EDC, CTMS, eConsent), including awareness of their operational impact on provisioning services and regulated support processes
• Advanced proficiency in Microsoft 365 applications (Excel, Word, PowerPoint, Outlook) and Microsoft Teams and SharePoint and document management solutions
• Strong analytical, problem-solving, decision-making, and prioritization capabilities.
• Excellent communication and stakeholder management skills.
• Fluency in English; additional languages are an advantage.

Diversity & Inclusion

Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!

The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job.

About Us

We are the Stefanini group, a global tech consulting company of Brazilian origin that believes in the power of people to transform businesses through technology. We are present in over 40 countries and operate with the purpose of co-creating solutions TOGETHER WITH OUR CLIENTS that accelerate results and improve the experience of people and organizations.

Here, we like to say that technology is not the end, but the means: what really matters are the people who drive it all. Our mindset is AI First, meaning we invest in cutting-edge technology in everything we do, focusing on results for our clients.

We are a company, A GROUP, that breathes collaboration and offers a dynamic environment where you will learn by doing, grow alongside the team, and have space to contribute with ideas and projects. More than just talking about digital transformation, we believe in real transformation that starts with people and impacts real businesses.

If you are looking for a place to develop, innovate, and be part of something bigger, the Stefanini Group is your place.