DE'LONGHI E-COMMERCE MANAGER

ph3Role Overview /h3 pThe De’Longhi Group’s E-Commerce team is a team dedicated to innovation and excellence in the Ecommerce ecosystem and manages the online presence of our four renowned Group brands: De’Longhi, Kenwood, Braun, and Nutribullet. /p pWe are looking for an operationally strong and strategically minded Global E-Commerce Manager with 8–10 years of experience, including at least 3 years in leading D2C E-commerce operations, to run the online presence of the De’Longhi brand. /p pThe ideal candidate will own the global management and strategic roadmap of the D2C E-commerce platforms for the De'Longhi brand, enabling and empowering local teams and commercial strategies. The role will also drive the integration and expansion of website functionalities, collaborating cross-functionally to accelerate business growth through premium digital commerce experiences. /p h3Key Responsibilities /h3 ol liE-Commerce PL and Budget Management ul liManaging the operational budget: Efficiently allocating resources to drive e-commerce growth and achieve financial objectives. /li liSales forecasting: Developing accurate sales projections to inform inventory management, marketing strategies, and overall business planning. /li liPromotional spend to achieve profit targets: Optimizing promotional activities and investments to maximize return on investment and ensure profitability, in collaboration with the ADV and CRM Marketing Automation teams. /li /ul /li liD2C Strategy Leadership ul liLead and manage global D2C E-Commerce operations (site functionality, content, and CX) and lead the team in executing independent local strategies to maximize sales conversion. /li liIdentify, test, and integrate new D2C technologies and features across the brand websites to drive innovation. /li liMonitor website performance and define the roadmap for international E-commerce expansion and continuous feature innovation. /li /ul /li liTechnical Operational Integration ul liMaintain a pipeline of priority D2C website features and technical integrations for central deployment (e.g., personalization, subscription services, new payment methods). /li liCollaborate with IT team to ensure smooth system integration between the D2C platform, ERP, and CRM systems. /li liEnsure tax, credit, and compliance processes in alignment with Finance and Legal teams across all operating markets. /li liOptimize D2C-specific Customer Service and Logistics Fulfillment operations to ensure a premium, on-brand post-purchase experience. /li /ul /li liBusiness Development Data-Driven Decision Making ul liAct as both a business developer and analyst: monitor D2C KPIs, identify growth levers, and propose actionable improvements. /li liDeliver insights from E-Commerce trends and user behavior to Retail Account managers and Product Development supporting innovation and assortment planning. /li liGenerates regular reports with actionable insights and runs regular Business Review Meetings with key stakeholders. /li /ul /li /ol h3Job Profile /h3 pProfile Requirements: /p ul li8–10 years of experience in E-Commerce or digital roles, with minimum 3 years directly leading D2C E-Commerce platforms in a multinational company. /li liStrong technical and operational know‑how of E-Commerce platforms (e.g., Salesforce Commerce Cloud). /li liUnderstanding of the wider digital marketing landscape (SEO, Data analytics, performance marketing, affiliates, CRM) /li liStrategic thinker and hands‑on executor, able to work in fast-paced environments. /li liExcellent communication and influencing skills — able to navigate complex internal and external stakeholder dynamics, particularly with global and local teams. /li liProven ability to work cross-functionally and lead transversal projects. /li liStrong analytical mindset; capable of turning data into actionable insight using tools like Google Analytics or SAP Analytics Cloud. /li liExcellent spoken and written English; Italian or any other language would be considered a plus. /li /ul pWe are an Equal Opportunity Employer, we reject and condemn any form of discrimination including discrimination based on age, gender, sexual orientation, health, race, nationality, cultural background, political opinions and religious beliefs, and membership of associations and trade unions. /p /p #J-18808-Ljbffr