Boutique Manager - Milan (f/m/x)

We are a dedicated Squad on a mission to reshape watchmaking, rooted in our legacy since 1884. With a passion for crafting timepieces that thrive across air, land, and sea, we bring together a unique fusion of casual elegance, sustainability, and inclusive luxury. With 140 years of heritage and over 1,900 passionate individuals across 20 countries, we’re excited to continue our journey forward.

Join our vibrant team in Milan, Italy as a Boutique Manager and be part of something extraordinary!

Your Future Team:

Reporting to the Retail Director of Breitling Italy, you will lead the Breitling Sales Squad of five Sales Associates in Milan. This is more than just a Boutique Manager role — it's an opportunity to foster a culture of exceptional service and personalized luxury experiences.

Your contribution:

1. You will lead the boutique team in achieving sales targets by delivering an exceptional client experience, cultivating long-term relationships with VIP clients, and executing CRM strategies aligned with the Breitling brand.
2. You will be responsible for your Squad’s development from recruitment and training, ensuring each team member embodies the Breitling values, maintains product knowledge excellence, and delivers consistently elevated service standards.
3. You will oversee Boutique Operations, Inventory Control, and Visual Standards.
4. You will coordinate in-boutique and off-site events to support local business development, strengthen community ties, and elevate Breitling’s presence within the luxury ecosystem of the city.
5. You will provide weekly and monthly reports on KPIs, client feedback, and sales performance, and contribute to the strategic development of the boutique based on market trends and client behavior.

Do you think there is even more to discover in this role? You're right — apply today and learn more!

You will fit perfectly into our team if:

1. You have at least 5-10 years of experience in luxury retail or high-end customer service, preferably in watches, jewelry, or fashion.
2. You are fluent in Italian and English, with proficiency in additional languages being a plus.
3. You hold a degree or coursework in Business, Marketing, Retail Management, or a related field.
4. Your extra certifications in Luxury Sales and Customer Service will be a significant advantage.
5. You have a genuine interest in high-end products, particularly luxury watches.
6. You have a strong commitment to delivering the highest level of customer service, with excellent communication and interpersonal skills.
7. You are able to work effectively with a team in a fast-paced and dynamic environment.
8. You maintain high standards of personal presentation and can uphold the boutique’s appearance and organization.
9. You are willing to work weekends, evenings, and holidays as required by the business needs.

We invite you to apply even if you do not meet all of these criteria.

At Breitling, we encourage everyone to bring true authenticity to work and contribute to our shared mission to redefine luxury. We prioritize the well-being of our employees by fostering an environment of diversity, equity, and inclusion, where every voice is heard and valued.

We believe that happy, healthy employees are the key to success, which is why we offer competitive benefits, including:

• Remote working (depending on position requirements)
• Watch to wear / watch to buy program
• Referral program
• Culture of feedback

Want to take on this mission and join our team? Apply now!

We value diversity and are committed to fostering an inclusive environment that reflects the excellence and refinement that define our brand. We welcome applications from all backgrounds, regardless of race, gender, age, sexual orientation, disability, or any other protected characteristic. We invite candidates from all walks of life to share their applications to join our Squad, where inclusion is at the heart of our vision of elegance and prestige.

Please note that the use of protective equipment is required for certain roles to maintain the highest standards of safety and precision during operations in our workshops.