IT, Digital & Aftersales team

ppThe company headquarters is located in Bolzano, Northern Italy, at the plant formerly owned by Lancia, a renowned manufacturer of industrial vehicles founded in 1937 and incorporated into the Iveco Group in 1975. /p pIDV boasts an independent internal structure entirely dedicated to research and development, with full access to the company’s extensive engineering resourcesb. /b /p h3Role /h3 pWe are looking for an bIT Specialist /b with expertise in bCustomer Management Aftersales /b to join the bIT, Digital Aftersales team /b. The candidate will be responsible for the end-to-end management of IT systems supporting post-sales processes, ensuring efficiency, integration, and compliance in an international context. This role is crucial to guarantee proper spare parts distribution, warranty handling, claims management, and recall campaign execution. /p h3Key Responsibilities /h3 h31. Solution Design Process Management /h3 ul libApplication Design /b: Act as a functional expert in designing, configuring, and continuously improving IT systems dedicated to Customer Management and Aftersales. /li libSpare Parts Distribution Management /b: Manage IT systems supporting the entire spare parts order and distribution process, ensuring integration with logistics and warehousing. /li libWarranty Claims Management /b: Implement and maintain IT solutions for warranty handling, claims processing, and interaction with service centers. /li libRecall Campaigns /b: Support IT systems dedicated to planning, executing, and monitoring recall campaigns, ensuring compliance and safety standards. /li libDrive innovation /b and continuous improvement, fostering adoption of emerging technologies. /li libTranslate business requirements /b into technical actions and roadmaps and actionable solutions. /li /ul h32. Service Management, Support Projects /h3 ul libProject Management Deployment /b: Manage IT projects from requirements analysis (Demand Management) to deployment, ensuring efficient and compliant implementation of new Aftersales functionalities. /li libService Vendor Management /b: Oversee IT services related to Customer Management systems, managing relationships with application maintenance providers and ensuring SLA compliance. /li libAdvanced Troubleshooting /b: Perform analysis and resolution of complex anomalies on Aftersales systems. /li /ul h33. Technological Platforms /h3 ul liProvide functional expertise on core Aftersales application platforms, including SAP solutions (e.g., WM) and/or Microsoft Dynamics 365 and/or other Spare Parts / Wherehouse enterprise platform. /li liFamiliarity with DevOps practices, CI/CD pipelines, and automation. /li liKnowledge of cloud technologies MS Azure and data engineering platforms. /li liEnsure proper integration of Aftersales systems with customer/dealer portals and vehicle data management platforms. /li /ul h3Required Qualifications Skills /h3 ul libFunctional Experience /b: At least 6–7 years of proven experience in implementing and supporting IT solutions for Aftersales and Customer Service processes, particularly spare parts and warranty management. /li libERP/CRM Knowledge /b: Solid experience with ERP/CRM platforms, with strong expertise in relevant SAP modules (e.g., CS – Customer Service, SD) or Microsoft Dynamics 365. /li libExperience managing digital products /b and systems, digital B2B ecosystems. /li liSolid understanding of bsolution architecture principles /b, integration patterns, and security best practices. /li /ul h3Soft Skills /h3 ul libIntegrity Customer Focus /b: Service-oriented approach and strong focus on customer problem resolution. /li libCommunication /b: Excellent communication skills at all levels and ability to interact with international business partners. /li libProactivity /b: Ability to act quickly and decisively and promote continuous improvement. /li /ul h3Language Requirements /h3 ul libEnglish /b: Fluent proficiency (written and spoken) (mandatory). /li libPortuguese or German /b: Knowledge of either language is considered a plus. /li /ul /p #J-18808-Ljbffr