CRT Weekend Supervisor

At Sunshine Mitre 10, this isn't just a job, it’s joining what we call a family, with over 450 employees throughout Queensland and 18 sites. You are a part of a legacy that is engaged with the local community and has been serving the community in Trade & DIY Hardware and Building since 1910. With our wide reach of sites throughout Queensland, the development opportunities for personal and business growth are endless, and all while working in a fun, dynamic and family friendly environment. Want to be a part of something different and leave a positive impact in the community in which you work? Sunshine Mitre 10 is your new home.

Job Description

A fantastic opportunity has opened for an experienced and energetic CRT Weekend Supervisor to join our team. In this role, you will help lead the weekend operations of the CRT area, supporting the team to deliver excellent customer service, maintain high standards and ensure the site operates safely and efficiently.

The role:

• Customer Service - lead by example and deliver G.R.E.A.T. customer service, while supporting the team to provide helpful and knowledgeable solutions to customers.
• Team Leadership - provide guidance, coaching and support to CRT team members and help create a positive and productive team environment.
• Weekend Operations - oversee the day-to-day CRT operations during weekend trading, ensuring tasks are completed and priorities are managed effectively.
• Safety & Compliance - uphold WH&S processes and help ensure the safety of team members, customers and contractors across the site.
• Store Standards - maintain high standards of presentation, merchandising, stock management and general store maintenance.
• Customer Enquiries - confidently handle routine and more complex customer enquiries and complaints, supporting team members where required.
• Sales & Product Knowledge - identify opportunities to increase sales and provide customers with knowledgeable advice across the CRT product range.
• Communication - work closely with the Retail Weekend Supervisor and Store Management to ensure the store operates smoothly and efficiently.
• Opening & Closing - assist with opening and/or closing the store as required, in line with company and store procedures.

Ideally you will have or be:

• Previous experience in a CRT/Rural or similar retail environment
• Strong customer service and communication skills
• Previous experience leading, coaching or supporting a team
• A proactive 'can do' attitude and the ability to work independently
• Strong problem-solving and time management skills
• Good knowledge of Rural/CRT products and sales
• The ability to prioritise tasks and remain calm in a busy retail environment
• Basic computer and Point of Sale skills
• A forklift licence would be an advantage
• A genuine commitment to workplace safety and providing G.R.E.A.T. customer service

Benefits:

• Career opportunities across the Sunshine Mitre 10 Group
• Significant staff discounts on offer
• Great employee benefits via health & wellbeing programs
• Be rewarded with a good work life balance
• Ongoing training to help grow & develop
• Be part of a supportive and family-friendly team