Client Success Manager - Maternity cover

ppWe’re looking for a Client Success Manager to join our team in Milan, cover a maternity leave, and play a key role in shaping the future of neuro-contextual advertising at a global scale. /p h3Who We Are /h3 pSeedtag is the leading Neuro-Contextual Advertising Company. /p pWe are redefining how advertising works in a privacy-first world by moving beyond keywords and cookies, towards understanding human emotion, intent, and context. /p pPowered by advanced AI and neuroscience, our proprietary technology, Liz, delivers a deep, human-like understanding of content and attention. This enables brands to connect with audiences at the right moment, in the right mindset, with ads that are relevant, engaging, and respectful of the user experience. /p pFounded in 2014 by two ex-Googlers, Seedtag has grown into a global company with 500+ Seedtaggers across 17 countries, backed by €250M in funding, and expanding rapidly across the open web and Connected TV. /p pWe’re not just building technology, we’re rewriting the rules of advertising. /p h3Your Challenge /h3 pbAs Client Success Manager, You Will /b /p ul liDuring campaigns, design strategies to provide “Next Best Action” for clients that leverage upselling strategies that can improve campaign performance - new products, channels, audience targeting, etc. /li liInitiate and execute client campaigns by agreed-upon timelines and budgets in partnership with the Ad Operations team. /li liRespond to client inquiries and coordinate internal responses on time. /li liTrack pod retention rate and campaign success metrics (should aim for 90% KPI attainment. /li liAchieve Quarterly Incremental Revenue Goals for key accounts inside the book of responsibility. /li liEnsure clients receive regular campaign performance reports with detailed metrics and additional insights as per their preferences (e.g., weekly, monthly). /li liMonitor campaign performance regularly and make necessary adjustments in partnership with the Ad Operations team. /li liKeep clients informed of any changes or issues affecting their campaigns promptly and professionally. /li liConduct post-campaign analysis within one week of campaign completion to identify areas for improvement. /li liEscalate unresolved issues to senior management or AdOps as necessary, summarising the problem and attempted solutions. /li liHold regular team meetings with necessary stakeholders outside to discuss client accounts, share updates, and collaborate on strategies. /li liLeverage internal tools (e.g., Salesforce, Slack, Jira, etc.) for efficient internal communication and task management. /li liMaintain a high customer satisfaction score. /li /ul h3What You’ll Need to Succeed /h3 ul liYou have 2-3+ years of Media, Advertising or Technology experience in a sales, marketing or support role, including internships. /li liYou understand key consumer trends with a focus on digital advertising, privacy and programmatic. /li liYou have assisted in executing either direct-sold or programmatic advertising campaigns /li liYou have basic knowledge of DSP and SSP platforms and partners such as DV360, The Trade Desk, LiveRamp, etc. /li liYou are proficient in Excel and regularly analyse data to generate insights and applicable learnings. /li liYou excel at building strong relationships with clients, with communication skills being one of your top attributes. /li liYou have a proven track record of client retention and growth /li liYou have strong relationships with key agencies and clients. /li liYou are adaptive, organised, and analytical, regularly relying on your resourcefulness to arrive at solutions to ever-arising problems. /li /ul h3Why Join Seedtag? /h3 pThis is a defining moment to join Seedtag, a company that combines scale, ambition, and soul. /p pGrowth Opportunity: Accelerated, hands‑on development with real ownership, global projects, and internal mobility. /p pFlexibility: We trust you to balance work and life with flexible schedules and a hybrid model; work from home, the office, or wherever you do your best work. /p pLearning Development: Access to online learning, continuous training, and optional English or Spanish group classes. /p pCulture that Cares: Well‑being is part of how we work, supported by initiatives like SeedDay, Digital Disconnection, and team‑building moments. /p pConnection Fun: Global events, offsites, celebrations, and a strong sense of belonging across all Seedtag locations. /p h3Additional Perks /h3 ul liGympass: Access to wellness programs and fitness classes. /li liAccess to ticket restaurants. /li /ul h3Ready to Join the Seedtag Universe? /h3 pIf you’re looking for a place where technology has soul, where ideas turn into impact, and where people truly come first, welcome to Seedtag. /p pAt Seedtag, we foster an inclusive environment where everyone can thrive. We welcome diverse perspectives, as they fuel our innovation and growth. If you require any accommodations during the hiring process, please let us know. We’re committed to ensuring a positive and accessible experience. /p p#MakeItHappen #OneTeamOneDream #ILoveSeedtag #DreamBig /p /p #J-18808-Ljbffr