Customer Succes Manager Admin

ph3Mission della posizione /h3 pIl bCSM Admin /b supporta il team Customer Success Management garantendo la correttezza dei dati contrattuali, della base installata e dei Work Order necessari all'esecuzione dei servizi digitali. Il ruolo assicura elevati standard di qualità amministrativa e contribuisce all'efficienza operativa dei processi di Customer Success. In questo ruolo avrai l'opportunità di contribuire al successo dei nostri servizi digitali, collaborando con diversi stakeholder e sviluppando competenze in ambito Customer Success, Service Operations e Data Quality. /p h3What will you do? /h3 pEntrerai a far parte del team Customer Success Management, supportando le attività operative e amministrative necessarie per garantire la corretta erogazione dei servizi digitali. /p pTi occuperai di: /p ul liCreazione e gestione dei Work Order (WO) relativi ai servizi digitali. /li liCreazione manuale dei WO non generati automaticamente dal sistema. /li liVerifica della corretta associazione tra Account, Location e Contratti. /li liControllo e aggiornamento della Base Installata (Brownfield e Greenfield). /li liCreazione di anagrafiche mancanti (Contatti, Location e Asset). /li liSupporto nella gestione dei WO per attività MIS, commesse con WBS e servizi dedicati. /li liCollaborazione con Customer Success Manager, Sales e Service Team per garantire la qualità e l'affidabilità dei dati. /li liContributo al miglioramento continuo dei processi operativi e amministrativi /li liGestione amministrativa relativa ai contratti (attività su BFS e SAP relativa alla creazione del contratto in collaborazione con Admin). /li liAggiornamento della documentazione allegata al contratto e ai dati amministrativi relativi al contratto stesso. /li /ul h3What qualifications will make you successful? /h3 ul liDiploma o Laurea in discipline economiche, gestionali o tecnico-scientifiche. /li liBuona conoscenza della lingua inglese. /li liOttima familiarità con gli strumenti informatici e il pacchetto Microsoft Office. /li liPrecisione, attenzione al dettaglio e capacità organizzative. /li liAttitudine al problem solving e al lavoro in team. /li liOrientamento al cliente e alla qualità del servizio. /li liEsperienza nella gestione di dati, processi amministrativi o sistemi ERP/CRM costituisce un plus. /li /ul h3What's in it for me? /h3 ul liContratto stabile e opportunità di carriera; /li liOpportunità di lavorare in un'azienda internazionale e ben strutturata; /li liOpportunità di formazione su misura per le tue esigenze e obiettivi di carriera; /li liOpportunità di crescita con percorsi di sviluppo chiari; /li liAmbiente di lavoro inclusivo con pari opportunità; /li liProgramma Global Family Leave; /li liPiani di azionariato; /li liProgrammi di Welfare estendibili alla famiglia; /li liAssicurazione sanitaria /li /ul pAt Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. /p pOur Total Rewards is our way of saying: “We see you. We value you”. It’s more than just pay and benefits- it’s a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. /p pSchneider Electric is there when it matters most to you /p pOur Total Rewards package outlines all the benefits and support you’ll enjoy as part of the Schneider Electric team: /p pCare for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: health and life insurance, paid time off, parental and care leave, flexible work options, support for chronic conditions, and confidential counseling for life’s challenges. /p pInvest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs: your base salary, short-term incentives or sales incentives, opportunities to own company shares, and retirement savings plans for your future. /p pGrow Your Skills and Career. We commit to helping you grow with ongoing performance and development conversations, Senior Talent Program, global career opportunities, access to our Schneider Career Hub for new positions, projects, and mentors, and learning platforms like Coursera to equip you with the skills for today and tomorrow. /p pTeam Up in the Workplace. We encourage teaming up through project opportunities on the Schneider Career Hub, smart ways to collaborate, celebrating contributions via a recognition program, sharing your voice in our engagement survey, and fostering an inclusive, caring workplace. /p pSupport Your Community. We make a difference in your community with volunteer leave, programs through the Schneider Electric Foundation, and initiatives that support youth education. /p h3Looking to make an IMPACT with your career? /h3 pWhen you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values – Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork – starts with us. /p pIMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. /p pWe are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. /p p€40 billion global revenuebr/+9% organic growthbr/150 000+ employees in 100+ countries /p pSchneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. /p pAt Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here /p pSchneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. /p /p #J-18808-Ljbffr