Implementator Specialist - Italy

ph3Implementation Specialist – Italy /h3 pbRemote · Full Time /b /p pbAbout Hub OS /bHub OS is transforming the way hotels operate. We're not just a communication tool; we're a comprehensive operating system that manages everything from housekeeping to guest request maintenance and interdepartmental workflows, all within a single platform.Since 2015, we have helped 1,900 properties in 60 countries to offer an exceptional travel experience. Experiences with maximum efficiency.Our clients include iconic brands such as Accor, IHG, Minor Hotels, Hesperia World, and Eurostars Hotels, among others.Based near Barcelona and with teams spread across the United States, Australia, Japan, Singapore and Thailand, we are a truly global company with a collaborative culture.Ready to shape the future of hotel operations? Join us! /p pWe are looking for an Implementation Specialist Italy who leads the successfulonboarding of our software solutions, either on-site or remotely, ensuring a seamlessimplementation tailored to each client’s operational needs.Reporting directly to the Quality Director, this is a position where you work collaborativelywith Sales and Support teams and with stakeholders, actively participating in theconfiguration and implementation of our software. /p h3Your mission: /h3 ul liDesign and present comprehensive project onboarding plans for each client, basedon contracted modules and specific requirements. /li liGuide clients to complete the required configuration files on time, enabling accuratesystem setup and customization according to their needs. /li liCollaborate closely with new clients to gather requirements for building their liveenvironment and configuring the system to optimize operational workflows. /li liConfigure and calibrate the software solution to reflect each hotel’s operationalprocesses. /li liServe as the primary point of contact throughout the implementation, ensuring clearcommunication and efficient progress. /li liAdvise clients on adapting operational processes to align with our software solution. /li liManage multiple implementations simultaneously, prioritizing strategically to meettimelines. /li liDeliver comprehensive training and support during UAT/testing cycles. /li liCollaborate with the Sales team during final stages for a smooth client handover. /li liIdentify implementation blockers and opportunities for process improvement. /li liCreate documentation to support client understanding and internal training needs. /li liDevelop deep product knowledge to address customer challenges and questionsduring and after implementation. /li liSupport live installations, ensuring timely issue logging communication, andresolution. /li /ul h3Required qualifications: /h3 ul li2+ years of experience in a similar implementation role /li liStrong hospitality industry background experience with hotel operations or hospitalitytech platforms (PMS, Revenue Management, Channel Managers) preferred /li liIn-depth understanding of hotel operations and a passion for delivering exceptionalcustomer service /li liExcellent communication, presentation, and active listening skills /li liComfortable with technology and quick to grasp new technical concepts /li liKnowledgeable about hotelier’s pain points, hospitality tech trends and competitiveproducts /li liConfident working with IT solutions, SaaS, and cloud-based platforms (no formal ITdegree required) /li liProficient in Microsoft Office applications /li liWillingness to travel internationally up to 50% of the time /li liFluent in Italian and English, both written and spoken; Spanish proficiency is highlydesirable. Additional language capabilities are a strong plus. /li liSkilled at explaining system functionalities and benefits clearly, adapting tone anddetail to the audience /li liStrong project management skills, capable of managing multiple complex projectssimultaneously /li liCollaborative mindset while able to work independently /li /ul h3You’ll thrive in this role if… /h3 ul liYou enjoy collaborating with interdisciplinary teams /li liYou possess clear and effective communication skills /li liYou can work both independently and as part of a team /li liYou have critical thinking skills and a focus on continuous improvement. /li liYou are curious and always looking for better ways to work /li liYou have a high work capacity and you balance the creative side with the functionalside. /li liYou love traveling /li liYou are a very organized person /li liYou have empathy, both for the user and for the needs of the company /li liYou have a growth mindset and want to thrive in a fast-paced internationalenvironment. /li /ul h3What awaits you? /h3 h3Impact and growth /h3 pJoin a market leader that is growing globally.Professional development opportunitiesBe part of a company in an exciting stage of growth where staff contributions really matter. /p h3Flexibility and balance /h3 ul liCompact and flexible working hours that respect your personal life /li liChoose your work style: in the office, hybrid, or fully remote /li liA corporate culture that truly values work-life balance and employee well-being. /li /ul h3Team and culture /h3 ul liCollaborate with a young, fun, united and diverse team. /li liAnnual activities: functional and fun team building. /li liWork with talented professionals in multiple countries and time zones. /li liA supportive environment where ideas are heard and innovation is encouraged. /li /ul h3Compensation and benefits /h3 ul liCompetitive salary aligned with your experience, responsibilities and marketstandards. /li liProfessional development plan /li liIf you come in our office you’ll find unlimited free coffee /li /ul h3Our commitment /h3 ul liWe are an ethical company that guarantees equal opportunities for all. We valuediversity and do not discriminate on the basis of race, religion, sex, sexualorientation, gender identity, age, or disability. We celebrate diversity and arecommitted to creating an inclusive environment for all employees. /li liWe believe that different perspectives make us stronger and innovation thrives ininclusive teams. /li liAll decisions regarding selection, hiring, promotion, and compensation are basedexclusively on the merits and abilities of the candidates and employees, as well asthe needs of the business. /li /ul /p #J-18808-Ljbffr