Euc Support / Field It Support Engineer- (Dispatch/Freelance)

ph3Position Summary /h3pPer una comprensione completa di questa opportunità e dei requisiti per essere un candidato di successo, continui a leggere. /ppWe are looking for an experienced EUC Support / Field IT Support Engineer to provide onsite technical support for end users, desktops, laptops, peripherals, and IT infrastructure. The engineer will be responsible for troubleshooting hardware and software issues, user support, device configuration, installations, and maintaining IT assets at the site. /ph3Key Responsibilities /h3ulliProvide Level 1/Level 2 onsite EUC and desktop support to end users. /liliTroubleshoot and resolve issues related to desktops, laptops, monitors, printers, scanners, mobile devices, and other peripherals . /liliPerform hardware installation, configuration, replacement, and troubleshooting. /liliInstall and configure Windows operating systems, applications, drivers, and security tools . /liliSupport Microsoft 365 / Office 365 , Outlook, Teams, OneDrive, and other Microsoft applications. /liliPerform user account, password, and access-related troubleshooting in coordination with the appropriate teams. /liliSupport Active Directory, Azure AD / Entra ID , Group Policy, and basic endpoint administration. /liliTroubleshoot network connectivity issues including LAN, Wi-Fi, DHCP, DNS, VPN, and IP configuration . /liliPerform device imaging, OS deployment, software installation, patching, and endpoint configuration. /liliSupport endpoint management platforms such as SCCM/MECM, Intune, Ivanti , or similar tools. /liliHandle IT asset installation, inventory, tagging, validation, movement, and decommissioning . /liliProvide hands-and-feet support for network and infrastructure teams when required. /liliAssist with server room / network room activities , including basic cable tracing, patching, labeling, and equipment validation. /liliSupport IT projects such as device refresh, office moves, hardware rollouts, migrations, and site deployments . /liliCoordinate with remote infrastructure, network, security, and application teams for issue resolution. /liliMaintain accurate records of incidents, requests, assets, and activities in the ITSM/ticketing system . /liliFollow defined SLA, ITIL, security, and operational procedures . /liliPrepare activity reports and provide regular status updates to the onsite/remote management team. /li /ulh3Required Technical Skills /h3ulliStrong knowledge of Windows 10/11 desktop and laptop troubleshooting . /liliHands-on experience with Microsoft Office / Microsoft 365 . /liliKnowledge of Active Directory / Azure AD (Entra ID) . /liliBasic understanding of LAN, WAN, TCP/IP, DHCP, DNS, VPN, and Wi-Fi troubleshooting . /liliExperience with desktop hardware and peripheral troubleshooting . /liliKnowledge of SCCM/MECM, Intune, Ivanti, or other endpoint management tools . /liliExperience with OS imaging, deployment, and software installation . /liliFamiliarity with ITSM tools such as ServiceNow, Jira, Remedy, or similar platforms . /liliBasic knowledge of network devices such as switches, routers, access points, and firewalls is preferred. /liliAbility to perform onsite hardware replacement, cabling, asset validation, and equipment installation . /li /ulh3Note- Backfill Engineer – IT Support /h3pBackfill requirement for an IT Support Engineer to ensure uninterrupted IT support and site operations. xysqume The engineer will handle day-to-day user support, troubleshooting of hardware/software issues, network connectivity, system access, and other IT-related incidents. /ppEUC Support / Field IT Support Engineer- (Dispatch/Freelance) Fiumefreddo Sicilia, Italy /p /p #J-18808-Ljbffr