Customer Account Specialist

ppPosted Thursday, August 6, 2026 at 4:00 AM /p pAt Bakelite, you’ll help us create a better tomorrow with sustainable and innovative chemistry today.br/We’re Everywhere. Everywhere you look, you’ll find products enabled by Bakelite, from stronger homes to safer automobiles and everywhere in between. With more than 100 years of history and strong customer relationships, we boldly engineer sustainable products to tackle our world’s most challenging demands.br/Join Our Team and Help Us Build a Stronger, Safer, Better World.br/It’s Better with Bakelite. /p h3Customer Account Specialist (12 months fixed term contract) /h3 h3Join Our Team /h3 pAre you passionate about delivering outstanding customer service and building strong customer relationships? We are looking for a Customer Account Specialist to join our Customer Service team. In this role, you will be the key link between our customers and internal teams, ensuring a seamless order-to-delivery experience while contributing to customer satisfaction and business success. /p h3What You’ll Do /h3 ul liManage customer orders throughout the entire order lifecycle /li liServe as the primary contact for customer inquiries related to orders, deliveries, and order status /li liBuild andmaintainstrong customer relationships through proactive communication /li liCoordinate with internal stakeholders to ensuretimelyandaccurateorder fulfillment /liliSupport issue resolution andidentifysolutions to meet customer needs /li liMaintain customer data and support customer onboarding activities /li liProvide customers with updates on deliveries, forecasts, and supply-related matters /li liContribute to continuous improvement initiatives and team success /li /ul h3What We’re Looking For /h3 ul liFluent German and English, both written and spoken is a must /li liExperience in Customer Service, Customer Operations, Order Management, Supply Chain, or a similar field /li liBachelor's degree in Business Administration, Economics, International Business, Languages, or a related discipline is an advantage /li liStrong communicationand relationship-building skills /li liCustomer-focused mindset with a proactive approach to problem solving /li liAbility to manage multiple priorities in a fast-paced environment /li liStrong organizational skills and attention to detail /li liSAP or ERP experience is an advantage /li liProficiencyin Microsoft Office, particularly Excel /li /ul h3Why Join Us? /h3 ul liBe part of a dynamic international organization /li liWork closely with customers and cross-functional teams /li liDevelop your skills in Customer Operationsand Supply Chain /li liEnjoy a collaborative and supportive team environment /li liTake ownership and make a visible impact on customer experience and business performance /li /ul pLocation: Solbiate, Italybr/Department: Customer Service / Supply Chainbr/Working Model: Primarily office-based with one remote working day per week (Friday) /p pWe are an Equal Opportunity, Aff…?. /p /p #J-18808-Ljbffr