Desktop Support Specialist (Dispatch)
Sharp Brains
Responsibilities
- Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
- Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
- Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
- Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
- Administered approved software installations, updates, and security patching in coordination with IT policies.
- Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
- Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
- Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
- Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
- Assisted with Active Directory tasks, basic user account management, and smart hands support.
- Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
- Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
- Followed ITIL practices for incident, problem, and service request management in corporate environments. #J-18808-Ljbffr
Offerta di lavoro pubblicata 11 giorni fa
Offerte di lavoro simili
- ...Next Job Abroad is looking for Italian-speaking Customer Care & Technical Support Specialists to join an exciting international project with Dyson. The role involves assisting customers from the UK and Ireland with product inquiries and technical support. The position...Consigliato
Next Job Abroad
Giugliano in Campania4 giorni fa - ...Etinars is seeking a Desktop Support Engineer to join their international team in the Anagnina area of Rome. This role involves supporting key IT activities within highly structured environments linked to European space institutions. The ideal candidate will have minimum...Consigliato
Etinars
Giugliano in Campania3 giorni fa - ...SupportYourApp Inc. is looking for a Customer Support Consultant based in Firenze, Italy. In this role, you will deliver customer support through various channels including phone, email, and chat. Ideal candidates will possess excellent English and Italian skills and have...ConsigliatoRemotoOrario fissoOrario flessibile
SupportYourApp Inc.
Napoli4 giorni fa - ...Representatives Team, you will play a crucial role in promoting company services directly to clients, ensuring seamless activation and ongoing support for merchants. Key Responsibilities Promote the company services by visiting clients’ premises; Assist merchants with...ConsigliatoImpiego permanente
Viva Wallet Group
Napoli3 giorni fa - ...Mercier Consultancy MD is seeking a dedicated Italian Speaking Customer Support Representative to provide exceptional support for consumer electronics. The role offers an opportunity to engage with customers, resolve issues, and enhance customer satisfaction while staying...Consigliato
- ...Description The Defense Group of Leidos has an exciting opportunity for an Enterprise Service Desk Specialist to support efforts for the Naval Enterprise Network (NEN) OCONUS portion of the NGEN-R Service Management, Integration, and Transport (SMIT) contract located...
Leidos
Giugliano in Campania23 ore fa - ...Leidos in Naples, Italy is seeking an Enterprise Service Desk Specialist to support the Naval Enterprise Network. This role involves managing service desk activities, ensuring compliance with service levels, and providing professional customer service to Navy personnel...
Leidos
Giugliano in Campania23 ore fa - ...POSITION SUMMARY Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted...
PowerToFly
Napoli4 giorni fa - ...leader globale nella customer experience, e collabora con marchi iconici come Genesis, Maserati, Jaguar, Bentley e molti altri. Supportiamo i brand del lusso nel migliorare l ’esperienza dei loro clienti attraverso analisi basate su valutazioni reali. Nell’ambito dell...Libero professionistaOrario flessibile
CXG
Pozzuoli (NA)4 giorni fa - Un'azienda leader nella customer experience cerca un Valutatore Customer Experience freelance per collaborare con marchi di lusso. Il ruolo prevede la valutazione dell'esperienza cliente presso concessionarie automotive, con incarichi flessibili di circa 20-30 minuti. È...Libero professionistaOrario flessibile
CXG
Pozzuoli (NA)4 giorni fa - ...FH Collective Academy is hiring a Customer Support Representative to assist Italian-speaking customers in Lisbon, Portugal. Responsibilities include supporting customers via phone, email, and chat, helping with product use and troubleshooting, and collaborating with teams...
- ...professionals for niche markets, managing the full life-cycle of specialist and executive-level hires. At Etinars, we genuinely care... ...your next career step. WHAT WE ARE LOOKING FOR Entry-Level User Support Specialist | Space Sector Join our client’s international...Impiego permanenteTempo determinatoLavoro ibridoLavoro da casaPermesso di lavoro
Etinars
Napoli2 mesi fa - ...Leidos LLC in Naples, Italy, is seeking a TRICARE Beneficiary Services Representative to support active-duty military members and their families. This role involves managing benefits and enrollments, offering educational support, and ensuring compliance with health information...
Leidos LLC
Napoli2 giorni fa 1.050 €/mese
...diploma. The salary is €1,050 gross/month with accommodation, or €1,379 gross/month without. A relocation package is available, including flight reimbursement and accommodation support. Start your adventure with us and experience the vibrant life of Lisbon! #J-18808-Ljbffr...Global Talent View
Napoli23 ore fa1.000 €/mese
...The position requires fluent Italian and good English communication skills, alongside a customer-oriented mindset. With a gross salary of 1,000€ per month for 14 salaries, the company offers relocation support, health insurance, and meal allowances. #J-18808-Ljbffr...C&D Talent Advisory
Napoli4 giorni fa- ...Cross Border Talents cerca un Order Support Specialist per supportare la gestione degli ordini nel mercato italiano. Questa posizione prevede un ruolo attivo nella risoluzione di problematiche e nella gestione delle relazioni con i clienti, il tutto in un ambiente stimolante...Remoto
Cross Border Talents
Napoli2 giorni fa - Dedagroup cerca una risorsa per gestire ticket di assistenza e supportare utenti, entrando in un team dinamico a Napoli. È richiesta una Laurea in ambito economico, informatico o gestionale e esperienza di almeno un anno nel ruolo. Il candidato ideale ha buone capacità...
- A leading digital support company is hiring a Customer Service Representative to assist content creators on innovative platforms. This role requires fluent Italian and English speakers with strong communication skills. Responsibilities include providing support with Meta...
- ...across phone, email, and live chat channels. Scripted Sales Support: Walk customers through their options when they are trying to... ...by excellent future opportunities to progress into Senior Specialist or Management roles. Move to Greece: Full relocation support...
- ...Representative to assist clients before, during, and after their trips. This role is 100% work-from-home, where the representative will provide support for travel-related questions and ensure clients have a smooth experience throughout their journey. Applicants should have strong...RemotoLavoro da casaOrario flessibile
- OQEMA Italy cerca una figura professionale per supportare le attività operative in HSE e Regolatorio nella sede di Napoli, Campania. La risorsa sarà responsabile della gestione documentale, coordinamento delle attività di sorveglianza sanitaria e supporto agli audit di...
31.000 € - 45.000 €
...Integrated Logistics Support Consultant (ILS Engineer) City: Roma Locations: Roma, Napoli, Genova, La Spezia, Piacenza, Ortucchio (AQ) Contract Type: Permanent Division: Aerospace & Defence Level of experience: Intermediate Mission Join our team at RINA...Impiego permanenteRemotoOrario flessibileRINA Piraeus Team
Napoli1 giorno fa- ...manage incoming consumer requests through various channels including phone, email, and live chat. Responsibilities include aiding sales support and after-sales service, ensuring a comprehensive understanding of the e-commerce lifecycle. Applicants should possess strong...
- A leading customer support firm is seeking an Italian Customer Support Specialist focused on social media advertising. This role involves assisting clients in setup and management of their campaigns, troubleshooting technical issues, and providing optimization guidance...Tempo pieno
- NTU International is preparing a proposal for the ETF project: ISATCOVE Helpdesk Support. The ISATCOVE assignment is part of the Internationalising Vocational Excellence: CoVEs as engines for innovation and implementation of VET reforms (IntVE) initiative, implemented by...
21.000 € - 23.000 €
...Best Engage a Napoli cerca una risorsa per il team di Infrastructure Operation Support. Il candidato ideale avrà competenze in monitoraggio continuo e risoluzione di anomalie nei sistemi, garantendo la continuità dei servizi. Offriamo un contratto a tempo indeterminato...Impiego permanenteLavoro ibrido18.000 € - 22.000 €
...Ricerchiamo una figura polivalente per la gestione completa del ciclo di vita del dispositivo medico: dalla diagnostica software alla riparazione hardware, fino alla logistica e al supporto tecnico-commerciale. Retribuzione annua: 18000€ - 22000€ esperienza 1 annoTempo determinatoDal lunedì al venerdì- ...completa del ciclo di vita del dispositivo medico: dalla diagnostica software alla riparazione hardware, fino alla logistica e al supporto tecnico-commerciale. Responsabilità Gestione parte tecnica software, assistenza tecnica e riparazione macchine Controllo qualità...Tempo determinatoDal lunedì al venerdì
21.000 € - 23.000 €
Ruolo e il Contesto Operativo La risorsa farà parte del team di Infrastructure Operation Support. Il ruolo richiede proattività nel monitoraggio e capacità di intervento diretto sui sistemi per la risoluzione di anomalie di primo livello, garantendo la continuità dei servizi...Impiego permanenteStage/TirocinioSomministrazioneLavoro ibrido- Intesa Sanpaolo cerca un esperto di Cybersecurity e Data Protection per gestire segnalazioni e analizzare possibili violazioni di dati. Il candidato lavorerà a stretto contatto con i team di Cybersecurity, Compliance e Legal per garantire una gestione efficace degli eventi...Orario flessibile
