Player Support Representative (remote)

We are a growing gaming company focused on online entertainment products for international markets. The team develops and operates live gaming products with active users and an experienced operational and product background.

The company offers an opportunity to join at an early stage and contribute to building and scaling real products and internal processes in a fast-paced environment.

For which tasks (responsibilities)?

We are looking for a sharp, reliable, and highly responsible Player Support Representative to join our Support function during an early growth stage.

This role is an excellent entry point into a fast-growing startup environment. It is well-suited for a student who is detail-oriented, business-minded, and comfortable taking ownership and making decisions in a live production setting.

You will work closely with the Support and Operations team and play a meaningful role in maintaining service quality, operational stability, and player trust. This is not a scripted support role. We trust people early and expect maturity, sound judgment, and accountability.

• Full-time position (Monday–Friday)

• One weekday shift may end at 2:00 AM

• Saturday shift: morning hours until approximately 2:00 PM (half working day)

What kind of professional are we looking for?

We are looking for a sharp, reliable, and highly responsible Player Support Representative to join our Support function during an early growth stage.

This role is an excellent entry point into a fast-growing startup environment. It is well-suited for a student who is detail-oriented, business-minded, and comfortable taking ownership and making decisions in a live production setting.

You will work closely with the Support and Operations team and play a meaningful role in maintaining service quality, operational stability, and player trust. This is not a scripted support role. We trust people early and expect maturity, sound judgment, and accountability.

• Full-time position (Monday–Friday)

• One weekday shift may end at 2:00 AM

• Saturday shift: morning hours until approximately 2:00 PM (half working day)

  Responsibilities

• Provide accurate, professional, and high-quality player support via live chat

• Act as a first line of judgment in live player interactions within defined guidelines

• Identify recurring issues, bugs, unusual patterns, or edge cases, and proactively raise clear and well-contextualized flags

• Review player activity to ensure compliance with platform rules, promotions, and policies

• Stay alert to irregular activity, operational issues, or potential risks, and escalate responsibly with attention to detail

• Learn the product, flows, and rules quickly and apply them consistently in real-time scenarios

What is important for us in a person?

• B2+ English, written and spoken

• Availability for shift-based work, including evenings, nights, and weekends (remote)

• Very high attention to detail and accuracy

• Fast learner with the ability to understand complex rules, flows, and edge cases

• Strong sense of responsibility, ownership, and accountability

• Business-oriented mindset with the ability to assess situations, understand impact, and make sound decisions

• Comfortable working independently within defined guidelines

• Reliable, consistent, and able to handle ongoing responsibility over time

• No prior customer support experience is required. Mindset, sharp thinking, and reliability matter most.

Nice to Have

• Interest in online gaming

• Desire to grow and develop within the company over time

Why do we enjoy working here?

This role offers an opportunity to gain hands-on experience inside a live product environment. You will be exposed to real users, operational challenges, and real-time decision-making while working closely with experienced operators and team members.

It is a strong foundation for future growth into operations, risk, product, or other roles within the company.