Strategic Account Manager

Strategic Account Manager – DePuy SynthesLocation

Pomezia, Roma, Italy

DePuy Synthes is recruiting for a Strategic Account Manager. If you accept this position, you will become an employee of DePuy Synthes following the transition and be governed by its employment processes and benefits. The role focuses on medium to long‑term planning and face‑to‑face selling of various products, services, and solutions across the DePuy Synthes platforms for a defined group of existing clients and strategic accounts.

• Develop medium‑to‑long‑range sales plans and strategies to protect, grow, and diversify relationships with a defined group of existing customers.
• Identify and manage interactions with assigned customers to uncover cross‑sell, up‑sell, and repeat sales opportunities and to engage with clinical and non‑clinical stakeholders.
• Resolve issues and ensure customers receive high‑quality service.
• Plan and execute client retention and growth strategies for profitable business within assigned accounts.
• Lead as an individual contributor, manage large projects or processes, and act as a valuable resource to peers.
• Apply comprehensive knowledge of Key Account Management to establish best‑in‑class policies, procedures, and plans.
• Design engagement programs together with Business Unit partners for both clinical and non‑clinical customers to maximize the value of the DePuy Synthes proposition.
• Analyze trends and the competitive landscape to continually improve the Key Account Management strategy and forecast growth.
• Consult on lead‑generation activity, target new and existing populations, and instruct sales management through the pipeline.
• Prepare client presentations and product demonstrations to qualify, advance, and close sales.
• Mentor junior colleagues in techniques and processes and provide functional matrix supervision.

• Bachelor’s degree required (Business, Life Sciences, or a related field).
• Master’s degree or MBA preferred.
• 8–10 years of progressive experience in strategic account management or key account selling within medical devices, healthcare, or a regulated industry.
• Proven track record of managing complex accounts and delivering sustained revenue growth.
• Strong negotiation, influencing, and stakeholder management skills at senior customer levels.
• Demonstrated ability to develop and execute long‑term account strategies.
• Excellent analytical, planning, and business acumen skills.
• Ability to work effectively in cross‑functional, matrixed environments.

• Experience within orthopedics or medical technology markets.
• Familiarity with value‑based selling models and complex tender processes.
• Strong presentation skills with the ability to communicate at executive level.

• Fluency in Italian required.
• Professional proficiency in English preferred.

• Willingness to travel nationally within Italy; occasional international travel may be required.
• Valid driver’s license required for customer‑facing travel.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or other characteristics protected by federal, state, or local law. We actively seek qualified veterans and individuals with disabilities as described under VEVRAA and Section503 of the Rehabilitation Act.