Operations Manager, FC Operations

Overview

In this role you drive operational excellence at a Fulfilment Centre, leading a team of Area Managers to meet safety, quality and productivity targets. You will coordinate with HR, Finance, Safety and Security to optimize site performance and implement cross-site initiatives. You'll analyse performance data, mentor leaders, and explore innovative ways to improve day-to-day operations. This is a hands-on leadership role that anchors the First Mile and rapid, reliable fulfilment at scale.

Responsabilità

• Manage and develop a team of Area Managers
• Lead shift-based operational teams and address issues to impact site performance
• Analyse shift performance against objectives and implement actions to improve operational excellence
• Collaborate with HR, Finance, Health & Safety, and Security
• Design and deliver site-wide initiatives to boost performance
• Mentor and coach teams to become high-performing managers
• Be the link between operations and finance/safety/integration teams
• Support day-to-day operations while exploring innovative approaches to the site

Requisiti fondamentali

• Bachelor
• Relevant experience in people and stakeholder management
• Advanced proficiency in English (verbal and written) and intermediate proficiency in the local language
• Experience using data or anecdotal evidence to influence business decisions
• Experience in key areas of production and supply chains
• leadership
• mentoring
• stakeholder management
• data-driven decision making
• Lean, Six Sigma and Kaizen techniques (preferred)
• MS Office (Word, Excel, Outlook)