Engineer VR04 for Jan/Feb/Mar 2027

pTVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support, /p pTVS SCS RICO Italia is part of a multinational company specialized in providing a wide range of technological services throughout Europe, including Break Fix, IMAC, Service Desk, Projects and Rollouts, Help Desk, End User Computer, Deskside Support, /p pTVS SCS is actively looking for an expert Engineer VR04 to join its team. The company employs experienced professionals who are dedicated to providing world-class IT solutions. /p pAs a Engineer VR04, you will have the opportunity to contribute to an environment that promotes innovation and growth. This position requires a deep understanding of ver technology and its application in solving business problems. /p pIf you are looking for a challenging role that offers an interesting opportunity for professional growth, this could be the perfect fit for you. /p h3Tasks /h3 pEngineer VR04, will provide daily local\remote support, receive incoming calls, answer questions, troubleshoot problems, and document steps taken to resolve hardware, software, and application issues in a ticketing system. The candidate will also be expected to facilitate resolution of customer calls and engage with their supervisors and managers to ensure operational consistency across all shifts within the IT support center. /p pThe Engineer VR04 provides BreakFix, fault diagnosis and resolution services. /p pThe ideal candidate should have at least 2 years of IT support experience. /p h3Dedicated / Schedule /h3 pOnsite engineer will be responsible for: /p ul liIncident's resolution. /li liService requests fulfilment. /li liIMACD's (Install, Move, Add, Change, Dispose) request fulfilment. /li liHands and Eyes support for IT Infrastructure Devices. /li liMeeting room IT equipment support, maintenance with preventive checks periodically. /li liIT vending machine support. /li liEnd user support in Digital Bar where applicable. /li liPlanned / Unplanned Infra activities wherever needed including first level trouble shooting under guidance of concern team /li liVIP support where applicable. /li liPrinting service support. /li liEscorting of third-party engineers. /li liWindows, Mac , Linux Support /li /ul pDedicated engineer will carry out a range of IT duties including resolving of incidents, IMAC of CLIENT devices and services as well as daily IT responsibilities and IT administrative tasks. The Onsite engineer will also act as smart hands, eyes, and feet to work with third line and external support teams in areas such as the Data Centre, Network, Telephony, Imaging, Backup and Security to resolve. Engineer will also be a point of contact on the site for relevant IT related matters. The Onsite engineer may also become involved in assisting with the receipt and management of onsite stock, spares, requesting purchase of assets (not procurement) and updating IT systems (such as Asset DB) where the tools and processes are provided. The Onsite engineer and OSS team are not responsible for the procurement, the asset management process, or the tools, but are responsible to follow the processes provided to place requests and updates. /p pThe role of the Onsite engineer is to work within the process, procedures and policies as defined by HCL Delivery and agreed with CLIENT. /p h3Hands Feet Support /h3 pHands Eyes Support is a service that includes physical onsite engineer who can perform or troubleshoot issues. Onsite engineer can reboot server equipment, report visual display information from devices, perform basic troubleshooting with help and directions from resolver team. /p pResolver group is contractually responsible for resolution of the incident. Technical knowledge/capability is provided from the resolver. OSS engineer is only performing steps that are being dictated by resolver team. OSS engineer will only be responsible for Hands and Feet support. Volume and/or duration of regular (predefined) tasks must kept to a minimum, ensuring OSS SLAs responsibilities resource synergies are not compromised. /p pPoints below will be supported by Hans E engineers. Further SOP's/ process will be incorporated below: /p ul liNetwork/Security /li liServer /li liHosting /li liPrinters/Print Providers /li liTeleconference/Videoconference/Telepresence/Audio-Visual /li liDesk Phones /li liSmart Phones Smart devices / BYOD /li liOther Devices/ Services (If Any) /li /ul h3Requirements /h3 h3Minimum qualifications and skills required of the candidate /h3 ul li1. Minimum 18 months of experience in the IT sector. Windows Platform, Microsoft Active Directory, VMs. /li li2. Proven analytical skills, excellent communication, interpersonal and customer service skills. /li li3. Adaptable and flexible, willing where necessary to work out of hours, when required for projects or emergency support. /li li4. Knowledge of the Italian and English languages, both colloquial and technical, for use on a daily basis. /li li5. Car availability for any travel is preferential /li /ul h3Benefits /h3 ul liCorporate welfare /li liElectronic meal voucher card /li liContinuous and personalized learning path, through access to e-Learning platforms. /li /ul pWe offer: employment with a fixed-term contract of 3 month. /p pFramework: metalworkers' national collective labor agreement. /p pRAL and contractual level commensurate with actual experience in the role. /p #J-18808-Ljbffr