Manager Automation & Clinical Software Solutions

Experteer OverviewIn this role you lead and grow a regional WITS Customer Service team in the EMEA region, driving end-to-end solution installations and smooth Go-Live transitions. You’ll ensure high customer satisfaction through effective execution and process excellence. You’ll work closely with Sales, Project Management, and local teams to deliver complex IT/automation services at scale. This is a dynamic, cross-cultural environment that rewards initiative and collaboration.Retribuzione / BenefitsLead, mentor, and develop Specialists across Hardware, Application Workflow, and Clinical IT domainsPlan and monitor resource allocation for multiple parallel installations and supportDrive customer satisfaction by ensuring a smooth installation experience and successful Go-LiveDevelop and maintain installation processes, documentation, and best practicesTrack performance metrics and implement improvement initiativesPartner with Sales, Project Management, Local Service, and Local Application Specialists to ensure readinessCollaborate with regional and global teams to share knowledge, align on standards, and adopt new tools/technologiesResponsabilità5+ years in solution delivery of Automation/IT servicesExperience leading complex, multicultural distributed teams across EMEAProven track record with complex installations (integrations, networking, security, data migration) and customer support operationsFamiliarity with security frameworks (ISO 27001) and GDPR/data privacy regulationsStrong customer focus with excellent interpersonal and communication skillsAbility to influence others and drive action, high energy and adaptabilityFluency in English and Italian; other EMEA languages advantageousWillingness to travel up to 50-70% #J-18808-Ljbffr