Customer Growth Executive

ppWorking at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates. /p pAs employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration. /p pWe operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach. /p pIf you’re looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity. /p pLet’s build what’s next, together. /p h3Job Description /h3 h3Customer Orientation /h3 ul liBuild and maintain trusted relationship with assigned (Tier1) clients to achieve overall customer health and growth (regular meetings, share Infobip strategy and roadmap, help position Infobip against competitors). /li liServe as a focal point for client when it comes to meeting client’s business and technical expectations (technical escalations, services/product adoption, communicate customer feedback and ideas to Product teams). Coordinate different teams in order to best serve customer. /li liUnderstand client’s structure and processes around choosing/implementing new solutions. /li liMeet and exceed quarterly KPIs, to ensure overall business growth for assigned clients (gross profit, margin% and cross-sells as the most important metrics). /li liWork closely with Customer Success for existing and future SaaS business. /li liIn cooperation with CPaaS Registrations, ensure client's account is properly set-up / collaborate with Platform Operations teams to arrange setup which enables client's activities based on agreed business scope (account creation and set-up, route management, sender registration, allowed content filtration setup and maintenance). /li liIn cooperation with Revenue Assurance, monitor and take actions to minimize health risks (actively involve ensuring financial collections and netting). /li liAnalyze and forecast client's traffic, take immediate reactions to ensure ongoing business growth, minimize losses, and maximize GP/revenue. /li /ul h3Internal initiatives /h3 ul liPower user, help improve Infobip’s internal tools for account setup, traffic monitoring and troubleshooting (Qlik, SU) by providing constructive feedback and ideas. /li liCoordinate internal teams to timely fulfill client's requirements (Customer Success, Sales Engineers, Customer Support, CPaas Registrations, Platform Operations, Customer Analyst, Procurement, Revenue Assurance). /li liUpdate all activities regarding client engagements and opportunities in dedicated tools (SF). /li liInfluence Infobip’s ever-evolving end-to-end customer experience by grasping and continuously promoting client’s perspective to the internal stakeholders. /li /ul h3Continuous Development /h3 ul liPromote team spirit and nourish critical thinking. /li liHelp mentor and onboard other team members and newcomers. /li liHave an excellent knowledge of Infobip products, platform, and relevant markets. /li liHave an excellent knowledge of client`s business and ways they (can) use Infobip. /li liBe up to date with industry trends and competition. Stay always on top with competition and latest industry trends. /li /ul h3What Makes You a Strong Fit /h3 ul liMinimum 4 years proven experience in B2B sales, consistently meeting or exceeding quota. /li liFluent in English and Italian. /li liStrong knowledge of industry and technology trends relevant to Infobip: CPaaS, CCaaS, customer engagement and conversational AI — and channels such as (SMS, RCS, WhatsApp, voice, email, Viber and other OTT channels) is an advantage. /li liStrong commercial mindset with clear ownership of revenue, margin, and retention metrics. /li liAbility to navigate complex customer organizations and coordinate multiple internal stakeholders. /li liStrategic, data-driven, and comfortable forecasting and performance analysis. /li liConfident communicator and relationship builder at multiple seniority levels. /li /ul h3Why you'll love it here /h3 ul liFinancial rewards recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact. /li liFlexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5. /li liESOP (Employee Stock Ownership Plan)- As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options. /li liWork-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations. /li liCareer mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. /li liProfessional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start. /li liInternational mobility- Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. Diversity drives connection. /li /ul pInfobip is built on diverse backgrounds, perspectives, and talents. /p pWe’re proud to be an equal‑opportunity employer and are committed to fostering an inclusive workplace. /p pNo matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here. /p pAll qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one’s identity. /p pRead more about our hiring process. /p /p #J-18808-Ljbffr