Account Manager (m/f/d)

Overview

In this customer-facing role, you partner with clients to support digital solutions and related services, ensuring top-tier service delivery and high client satisfaction. You manage relationships, resolve requests, and promote product adoption across a global client base. You collaborate cross-functionally to deliver best-in-class solutions and identify cross-border opportunities. This role puts you at the heart of growth for a leading international services provider, shaping client outcomes and expanding our portfolio. You will work in a dynamic, international environment with a strong customer-centric culture.

Retribuzione / Benefits

• Comprehensive benefits package
• Flexible working environment
• Opportunity to thrive in an international environment
• Meaningful work with a global impact
• Warm, supportive, and open company culture

Responsabilità

• Manage and grow an existing client portfolio, ensuring renewals and higher utilization of medical and security services.
• Identify and drive cross-selling and upselling opportunities across products and services.
• Prepare commercial proposals, develop pricing solutions, and lead contract negotiations.
• Coordinate with Sales Support and Marketing to ensure efficient renewals, account reviews, and accurate reporting.
• Investigate and resolve customer complaints while implementing measures to improve service quality.
• Support cross-border opportunities through collaboration across regions.

Requisiti fondamentali

• Experience in Account Management and sales within a professional services or international B2B environment.
• Highly customer-oriented, organized, proactive with strong prioritization skills.
• Strong relationship-building, negotiation, and consultative selling abilities.
• University degree or equivalent qualification.
• Fluent in Italian and English with excellent communication skills.
• customer-oriented
• organized
• proactive
• cross-selling
• upselling
• contract negotiations