Operations Manager

A challenging opportunity has become available for a highly personable and experienced Operations Manager to join our senior management team. Leading the team in support to the GM, this role is responsible for the day to day operations of the business. The focus is to create and motivate a great team culture, ensure the brand standards and policies are met and guests have a brilliant experience.

WHO ARE WE

Generator is redefining social hospitality. Born in London, we've grown into a global lifestyle brand with unique properties across Europe and the US. Recognised as one of Fast Company's Top 50 Most Innovative Companies globally, we're passionate about creating spaces where everyone can be themselves.

Backed by Brookfield, we're entering an exciting new phase of growth, with ambitious plans for the future. Our people are at the heart of everything we do, and we're committed to creating an environment where they can thrive.

ABOUT GENERATOR VENICE

It’s not hard to find beauty in a marble city built on a lagoon, but away from the obvious sights and monuments, across bridges, down backstreets and into secret squares, you’ll discover the hidden corners where Venetians hang out. Because if you want to find the real Venice, you have to get lost.

Generator Venice stands on the waterfront of the island of Giudecca, one short stop on the Vapporetto from Piazza San Marco. This hostel was originally a warehouse, so the building blends history and character with contemporary design features.

Inside the Generator Venice hostel you’ll find luxurious mosaic floors, a glass chandelier and an imposing stone fireplace. Public spaces are subtly split into intimate and open-plan areas – all surrounding the bar and café. Every room has a view of either the gardens, Lido, Grande Canal or the iconic San Marco. Not bad for a hostel, aye?

NUTS AND BOLTS OF THE JOB

• Support the General Manager across all departments, and deputise in their absence
• Be responsible for leading, developing and implementing a regular programme of creative, revenue-driving events and - initiatives within the hostel
• Work with GM/HQ to evolve and expand the property F&B offerings to both internal and external guests ensuring all efforts are on-brand and revenue driving
• Help the team create and deliver the budgeted P&L
• Control payroll and all costs by understanding market conditions, forecasts and business on the books to maximise departmental income
• Be commercially savvy in exploring new revenue streams
• Have a comprehensive knowledge of, and ensure compliance with all statutory local legislation and regulation, in particular, - - - H&S, employment law and Fire Safety
• Ensure all site level HR support is delivered and compliant
• Cultivate relationships with local influencers and build a database of useful contacts
• Be responsible for the ‘atmosphere management’ of the property
• Ensure that our social spaces embody the Generator brand and culture
• Communicate effectively and appropriately in all directions so that the wider team understands our company goals and is motivated to work towards their success

Naturally this is not intended as an exhaustive list of duties. Other duties as may be reasonably required will form part of this job description.

WHAT’S IN YOUR DNA

• Good communication skills with the ability to communicate well at all levels
• Hands-on attitude, with attention to detail
• Commercially savvy with a proven background to spot business opportunities
• You must be eligible to work in the EU to be considered for this role

YOUR ROCK STAR EXPERIENCE

• Have at least 2 years’ experience in a similar role within hospitality background
• Knowledgeable of the local markets

OUR GLOBAL EMPLOYEE BENEFITS

• Birthday holiday in addition to your yearly holiday allocation
• Employee Bounty Program providing opportunities to earn up to £1,000 for new hire referrals with no cap on number of referrals made
• Company contribution towards gym membership fees for all eligible employees
• Ideas Award - Quarterly award to double pay for 1 month to employee with most valuable suggestion/feedback
• Employer funded life assurance at two times base salary to cover death in service lump sum payments
• Employer funded income protection to cover 50% of base salary to cover prolonged absence from work due to incapacity
• 2 free nights’ accommodation across any hostels (subject to availability)
• Reduced room rates for staff as well as friends and family members (we operate in 15 locations across Europe & US so your next holiday is sorted)
• Social events and celebrations calendar
• Various employee recognition schemes
• Online learning tools

SO YOU THINK THIS MIGHT BE YOU?

That's cool. Send us your application in English. If you’ve got questions call us, or check or our social media pages. 

We look forward to hearing from you. Join Us and help us achieve our Vision!

Required skills: Fast-Paced Experience

by helplavoro.it