Senior Program Manager, Eu Shipper Support, Amazon Shipping

pAs Program Manager for Shipper Support, you will drive process improvement and operational excellence across the Shipper Support organization. You will translate frontline pain points into scalable programs by partnering with Product, Engineering, and Operations, acting as a bridge between operations and the business. Your work enables a more efficient, reliable support model for shippers globally while supporting Amazon’s growth and customer obsession. This role offers scope to influence end-to-end processes and share best practices across regions. /pullibase salary (listed) /lilisign-on payment /lilistatutory benefits /liliregion-specific benefits /lilipotential higher salary/level based on skills and experience /liliIdentify and lead process improvement initiatives to enhance shipper experience and reduce defects /liliCoach Shippers, Account Managers and Shipper Support Specialists to perform root cause analysis and solutions /liliPartner with Product, Engineering and Operations to implement process and tool improvements /liliAnalyze contact drivers and operational data to prioritize opportunities /liliDesign scalable processes, SOPs, and playbooks for consistency and quality /liliManage end-to-end lifecycle of improvements from problem ID to rollout /liliCreate leadership narratives and program updates (6-pagers, WBR/MBR) /liliDevelop metrics and reporting to quantify impact and ROI /liliFacilitate knowledge transfer across regions to scale best practices /liliServe as subject matter expert on shipper support operations and escalation patterns /liliExperience owning program strategy, end-to-end delivery, and communicating results to senior leadership /liliProgram management, logistics, operations, supply chain, or related background /liliAbility to build cross-functional partnerships and influence without direct reporting lines /liliExperience in business process improvement; Lean or Six Sigma is a plus /liliCross-functional collaboration /liliAnalytical mindset /liliProcess improvement /liliLean or Six Sigma (preferred) /liliData analysis and metrics /li /ul #J-18808-Ljbffr