Front of House Manager - Starhotels Excelsior, Bologna

ph3Front of House Manager - Starhotels Excelsior, Bologna /h3pCompany STARHOTELS Location Bologna, Italia Functional Area Front House Manager Workplace type On site /ppStarhotels, a private Italian hotel company operating in the upscale and upper scale luxury sectors, is a market leader in the hospitality industry. The Group vaunts 34 properties located in the heart of the top Italian destinations, London, Paris and New York, with more than 4,200 rooms. /ph3Position /h3pJoin Starhotels and become part of our bStarhotels Excelsior /b Teamin bBologna /b. /ppAs bFront House Manager /b you will be the main lead in creating a positive stay for our guests overseeing the Front Office team and providing a high level of service for our guests. /ppYour responsibilities include: /pulliCoordinating the activity of the department to create a memorable experience for our guests. /liliMentoring and motivating the team in order to reach their full potential. /liliEnsuring a good relationship is maintained between Front Office, Reservation Department, Housekeeping Maintenance. /liliBeing the key point of contact for our guests, efficiently responding to their inquiries and providing information and assistance. /liliStaying updated about hotel services, guest needs, and special events. /liliEnsuring policies and procedures compliance. /li /ulh3Requirements /h3ulliA unique personality and a true passion for hospitality. /lili+2’ years experience as Front House Manager /liliOpera PMS Knowledge for efficient operations. /liliAbility to anticipate and resolve challenges and complaint resolution finesse. /liliA commitment to delivering a high level of customer service. /liliVersatility in handling various work scenarios. /li /ulpEmbrace global diversity by speaking: /pulliItalian – fluently /liliEnglish – fluently /liliAdditional languages are a plus. /li /ulh3Other information /h3pUnlock a world of benefits including: /pulliStylish uniforms with complimentary laundry service. /liliExclusive discounted stays within the group. /liliCorporate perks and special discounts with our partner companies. /li /ulpOur compensation policies are based on the bNational Collective Labour Agreement (CCNL) for the Tourism Industry /b, which provides for b14 salary payments per year /b. /ppThe total compensation package consists of the contractual base salary and provincial allowance established by the relevant salary scales, together with ad additional individual elements, to be defined during the recruitment process. These elements are designed to recognize the candidate’s professional profile, acquired skills, level of autonomy, and the responsibilities associated with the role. /ppFor this position, we offer: /pullibClassification /b: B2 level under the CCNL Tourism Industry Agreement, determined according to the andidate’s experience, skills, and degree of autonomy required by the role. /lilibCompensation /b: Base salary aligned with the CCNL Tourism Industry salary scales for the applicable level. In compliance with the Pay Transparency regulations (Legislative Decree No. 96 of 7 May 2026, implementing EU Directive 2023/970), Starhotels does not request information regarding candidates' previous remuneration. /lilibPay range /b: from €26.800 to €35.000- bplus the following additional components: /b /liliMeal Benefits: €8 meal vouchers for each day worked, or access to the staff canteen, depending on the working property. /liliPerformance bonus in accordance with the Company Supplementary Agreement, convertible into welfare benefits. /liliVoluntary guest contributions, paid through payroll in proportion to actual work attendance. /li /ulpIn addition, all Starhotels employees benefit from a bCompany Supplementary Agreement /b, which provides enhanced conditions and additional advantages across various aspects of the employment relationship. /ppEmbrace growth with: /pulliExceptional career advancement opportunities through our Performance Management Program. /liliThe opportunity to be part of an ambitious organization that values and nurtures its talent. /liliOngoing training and professional development opportunities. /li /ulpAt Starhotels, our commitment to equality and inclusion expresses our desire to create a work environment that recognises and appreciates the uniqueness of each person and promotes diversity in all its nuances. This position is open to candidates of all backgrounds, regardless of ethnicity, gender, sexual orientation or disability. /p /p #J-18808-Ljbffr