Store Operations Manager - Milano Galleria

ph3Overview /h3pThe Milan Galleria store. The Moncler is currently looking for a Store Operations Manager to join the teams in its Milan Galleria store. The Store Operations Manager is responsible for overseeing all operational support activities and processes to ensure they are executed efficiently and on time. The role involves leading the team to meet and exceed objectives, supporting the sales team to maximize store performance, managing and maintaining store assets, and ensuring compliance with all store procedures. Your Impact As the operational backbone of the boutique, you will contribute to a seamless and high-quality client experience by ensuring a dynamic, organized environment where every detail matters. /pulliDeliver exceptional after-sales service by managing returns, exchanges, and customer complaints with empathy and efficiency, while turning each interaction into an opportunity for client loyalty and additional sales. /liliDefine and monitor key performance indicators (KPIs) to optimize results and ensure operational excellence. /liliEnsure compliance with internal policies and guarantee smooth, compliant day-to-day operational management. /liliImplement and continuously improve operational processes to maintain efficient and streamlined workflows. /liliOversee stock replenishment, inventory tracking, and supply management to maintain optimal inventory levels while minimizing shortages and overstock situations. /liliManage the Back of House by coordinating shipments, overseeing stock management, and maintaining a clean, safe, and functional workspace. Strategically position products to maximize efficiency, support sales, and enhance the client experience. /liliOrganize and coordinate team efforts, clearly assigning responsibilities and ensuring objectives are achieved through a collaborative approach. /liliEnsure all equipment and IT tools essential to boutique performance are functioning properly. /li /ulh3Qualification /h3ulliSuccessful initial experience in a managerial role, ideally within structured luxury or retail organizations. International experience is considered a plus. /liliDegree or specialization in retail management, financial operations, after-sales service, and customer relationship management is appreciated. /liliStrong expertise in inventory management. /liliTeam leadership, recruitment, and talent development capabilities. /liliFluent in the local language and English; additional languages are an advantage. /liliStrong digital mindset, with excellent knowledge of Microsoft Office and proven experience using payment and inventory management systems. /liliMotivated to grow and develop within the organization. /li /ulh3Compensation Benefits /h3ulliEmployment under the CCNL Tessile collective agreement. /liliGross annual salary range: €47,000–€57,000, depending on relevant experience, skills, and internal equity considerations. /liliPerformance-Based Annual Incentive (MBO) aligned with individual and business objectives. /liliMeal vouchers of €10 per worked day. /li /ulpMoncler Group is an equal opportunity employer, which means we do not discriminate on the basis of ethnic origin, skin colour, religion, civil status, age, nationality, ancestry, any form of disability or neurodivergence, medical condition, gender, gender identity or expression, sexual orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees. /p /p #J-18808-Ljbffr