Quality Assurance Manager - W/M

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past while dreaming of our future.

As part of the Global Quality organization, the Quality Manager is responsible for leading quality performance across Fine Jewelry and Home & Accessories operations in the US and Europe. The role combines production quality leadership, supplier quality oversight, preventive quality assurance, and team management to ensure product excellence, compliance, and continuous improvement across the value chain.

Location : Valenza or Milan - Italy .

Production Quality Management

Lead quality activities across internal and external operations to ensure products meet Tiffany & Co. standards and applicable legal requirements.

Oversee local inspection and control activities, ensuring effective execution and alignment with operational turn-time expectations.

Monitor quality performance through audits, KPIs, and reporting, and define improvement priorities to reduce defects and strengthen process consistency.

Continuously review quality controls and operating practices to improve reliability, efficiency, and product conformity.

Supplier Quality & Preventive Assurance

Lead supplier quality oversight, including supplier evaluations, audits, process reviews, and performance improvement actions.

Ensure robust management of supplier CAPA and follow-up of non-conformities through sustainable corrective actions.

Drive preventive quality assurance by assessing risks upstream across supplier capability, production readiness, specifications, and testing methods.

Support root cause analysis and broader quality improvement initiatives in collaboration with global and cross-functional teams.

Team Leadership & Cross-Functional Partnership

Lead and develop a team of 8 employees, setting clear priorities and fostering a culture of accountability, collaboration, and continuous learning.

Support recruitment, coaching, and capability building to strengthen team performance and engagement.

Act as a key quality partner to cross-functional stakeholders, including product development, manufacturing, and suppliers, to ensure quality requirements are realistic, measurable, and sustainable in production.

Contribute to new product readiness by identifying quality risks early and supporting robust industrialization.

Profile

Engineering degree or Master degree in quality/manufacturing or equivalent

Min 8 years of experience in production quality, supplier quality or a similar role

Experience within a luxury/jewelry goods or high-value manufacturing environment

Fluent in English & Italian/French as a preferred plus

Analytical and Strong problem-solving skills

Ability to be flexible and adapt to changing priorities

Ability to build effective partnerships with suppliers and cross-functional teams. Very good communication skills and team spirit

Strong organizational and time management skills

Advanced MS Office computer skills

Weekly travel required on external/internal manufacturing facilities