Technical Platform Architect - CCaaS

ph3Overview /h3pSprinklr is an AI‑native Unified Customer Experience Management platform that helps brands deliver extraordinary customer experiences at scale across all touchpoints. /ph3Responsibilities /h3ulliLead solution design and implementation, reviewing solution designs, evaluating implementation strategies, and providing consultation and design approaches to stakeholders. /liliOwn the design and creation of technical artifacts such as security compliance documentation and operational foundations. /liliAnalyze business and technical requirements to produce comprehensive architecture, low‑level designs (LLDs), and an architectural blueprint for digital transformation. /liliImplement best practices and configuration guidelines to guarantee instance health, workflow, and Sprinklr best‑practice adherence. /liliEnforce UAT and sandbox protocol compliance to maintain system health throughout the configuration lifecycle. /liliSupport project delivery and handover, collaborating with consultants to transition to customer success teams and provide oversight during the design phase. /liliShare thought leadership, industry use cases, and lessons learned to continuously improve customer experience. /liliStay informed about Managed Services initiatives on assigned accounts, ensuring alignment and continuity across engagements. /li /ulh3Qualifications /h3ulli8+ years of experience in enterprise architecture and consulting, focusing on complex CCaaS/digital transformation. /liliHands‑on experience with Sprinklr platform implementations and integrations. /liliExperience in telco/call center network/infrastructure, SaaS/Cloud enterprise architecture, and Fortune 500 environments. /liliProficient in telephony, network, database, core data design, security, and integrations. /liliSkilled with REST/SOAP APIs, webhooks, and platform authentication methods (SAML, SSO, OAuth). /liliKnowledge of relational databases and MongoDB. /liliAble to work with functional business leaders to develop outcome‑focused roadmaps and requirements. /liliProactive, quick learner, strong team player with deep understanding of the software development lifecycle. /liliFluency in English and Italian required. /li /ulh3Location and Work Arrangements /h3pBased in Milan, Italy. The role requires onsite presence at customer premises three days per week. /ph3Benefits /h3pSprinklr offers voluntary healthcare coverage (where applicable), paid time off, and a comprehensive benefits suite designed to support employees’ well‑being. /ph3EEO Statement /h3pSprinklr is a proud equal‑opportunity employer and complies with all applicable federal, state, and local employment laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin, ethnicity, sex, gender identity, age, disability, citizenship, military status, or any other protected characteristic. /p /p #J-18808-Ljbffr