Concierge

pThe Concierge owns the guest’s overall Group, Loyalty Concierge Class experience, offering a seamless execution of premium service that is both exceptional and memorable. As part of the Guest Relations team, the Concierge is the liaison between the Guest, Groups/Wedding/Events/Charter corporate teams, Loyalty Corporate teams and all Hotel and Marine Departments, proactively anticipating every guest’s needs and expectations. /ppbr / /ppThe Concierge must possess outstanding hospitality, communication and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Concierge is held fully accountable for the quality of their groups and guests’ overall personalized experience. This individual will work in a team of Concierges who take full ownership and accountability for any concerns, questions and queries to the highest level of expectation. The Concierge provides a personalized guest service experience, where the anticipation of guests’ needs, and expectations are executed in a flawless timely manner /ppbr / /ppstrongQualifications: /strong /ppbr / /pullistrongSHIPBOARD /strong Employment type /liliAbility to speak English clearly, distinctly and cordially with guests. /lili2-3 yrs background experience as Front Desk/Receptionist in a strong4 or 5 * Hotel. /strong /liliExperience in handling different types of events with 80+ guests. /liliGuest services shipboard experience is an advantage. /li /ulpbr / /ppstrongEssential duties and responsibilities: /strong /pulliActs as primary contact, advocate and representative for all guests, with increased focus on the V.I.P list, Loyalty, Groups and Concierge Class, reacting efficiently and effectively to achieve impeccable results. Accountable owners of the seamless execution of all Group, Loyalty and Concierge events, their organization and the stakeholders who facilitate. /liliResponds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening /liliMaintains the physical appearance and ambiance of the Concierge lounge, Loyalty Spaces and conference rooms and materials ensuring a clean organized, fully stocked, welcoming and luxury environment /liliMaintains complete knowledge of all brand features, ship related information, revenue products, information, voyage/destination related information, guest information and preferences /liliCoordinates guests’ special requests for personalized services, such as transportation, restaurant reservations, various activities and services, wine, spa, shore excursions, flowers, tailor service, and baby-sitting etc. /liliAs an Officer, leads by example by maintaining a firm, calm composure in all situations, treats all guest and crew with equal humility and respect, champions cleanliness and orderliness when walking all guest and crew areas by correct reporting and ownership, greets all guest and crew following WAYS philosophy and takes full ownership of all guest and crew occurrences that require direction and leadership. /li /ul