Content Operations Coordinator

Content Operations & MLR Coordination Specialist (Veeva PromoMats)Role OverviewIn a fast‑paced, customer‑centric environment, we are looking for a Content Operations & MLR Coordination Specialist to ensure the efficient, accurate, and timely delivery of promotional materials through the MLR approval process.This role is critical in accelerating time‑to‑approval and go‑live by managing content upload, orchestrating workflows, and enabling seamless collaboration across Marketing, Regulatory, and Compliance. The position acts as a key operational backbone to guarantee speed, quality, and alignment across the content lifecycle.Key Responsibilities
Content Upload & ReadinessUpload promotional materials into Veeva PromoMats, ensuring completeness, accuracy, and the correct association with all required references and documentation for MLR submission.
MLR Workflow OrchestrationCoordinate the end‑to‑end MLR process, ensuring materials are properly prepared, submitted, and managed throughout the approval lifecycle.
Cross‑functional CoordinationAct as a coordination hub across Marketing, Regulatory, and other stakeholders to ensure alignment and prevent delays or inefficiencies.
Timeline & SLA ManagementMonitor end‑to‑end approval timelines, ensuring adherence to agreed SLAs and driving accountability across functions.
Delivery Acceleration & Bottleneck ResolutionIdentify bottlenecks proactively and intervene to accelerate content approval and go‑live.
Required Skills & Experience
Experience in content operations, coordination, or process management rolesStrong familiarity with Adobe Acrobat (PDF management), Microsoft Word, and Box or similar document management systemsStrong organizational and coordination skillsHigh level of attention to detail and accuracyAbility to manage multiple stakeholders and priorities simultaneously
Nice to Have
Knowledge of Veeva PromoMatsFamiliarity with MLR processes (pharma or regulated environments)Experience with Jira or similar project management toolsExecution & Delivery Mindset – strong focus on speed and resultsOwnership & Accountability – takes responsibility for timelines and outcomesProblem Solving – identifies and resolves bottlenecks proactivelyAutonomy – operates effectively in fast‑paced, high‑demand environmentsCross‑functional Collaboration – navigates complex stakeholder ecosystems
What Success Looks Like
Reduced time‑to‑approval and faster go‑live of promotional materialsSmooth and efficient MLR processes with minimal delays or reworkHigh level of alignment and satisfaction across stakeholdersProactive identification and resolution of process inefficiencies
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