BI Support Engineer

MSC Mediterranean Shipping Company is a global business engaged in the shipping sector. Present in 155 countries, MSC facilitates international trade between the world’s major economies, and among emerging markets across all continents. Headquartered in Geneva, Switzerland, since 1978, MSC is a privately‑owned organisation driven by the Aponte family. Today, we continue to focus on caring for customers, employees and the environment.

From a one‑vessel operation to a globally respected business we have an unfaltering commitment to people that have passion, creativity and willing to make a change.

MSC Technology Italy is the first division located in the national territory, complementing existing offices in Geneva (the Group's headquarters), Warren (New Jersey, USA), and Chennai (India).

MSC Technology embodies Passion and a commitment to Continuous Evolution, strongly believing in Equal Opportunities and Caring for its People—ultimately fostering a sense of Family within the Company.

With over 3,000 employees, our Technology Department plays a pivotal role in driving business growth and elevating the quality standards across our functional lines.

Working within an international office and engaging in cross‑country collaboration offers the opportunity to connect with individuals boasting diverse technical skills, backgrounds, cultures, and professional experiences. International travel not only enriches your understanding of business and languages within the ICT realm but also provides avenues for personal and professional growth.

In 2020, MSC Technology Italy was established as a technological division of MSC with the goal of creating a Center of Excellence to support the MSC Group's business.

Do you recognize yourself? Then come work with us and be part of MSC’s family!

Within the OneVision BI Global Data Ops Team, the BI Support Engineer is responsible for ensuring the stability, monitoring and operational continuity of Business Intelligence production environments. Working under the governance of the Global Data Ops Team, the role focuses on monitoring BI applications, supporting production deployments, identifying performance issues, and contributing to the continuous improvement of BI services.

The ideal candidate has experience working with Business Intelligence solutions handling large volumes of data and demonstrates strong analytical, troubleshooting and communication skills

ROLE AND KEY RESPONSIBILITIES

• Monitor and support Business Intelligence production environments, ensuring system availability, stability and operational continuity.
• Design, implement and maintain monitoring tools and alerting strategies to proactively identify and resolve production issues.
• Analyse system performance, investigate incidents and perform troubleshooting activities to minimize service disruptions.
• Support the planning, validation and execution of production deployments, ensuring successful releases and minimal business impact.
• Develop, maintain and update operational documentation, including recovery procedures and production support guidelines.
• Maintain production standards, scheduling criteria and operational processes for BI jobs and data pipelines.
• Collaborate with development, infrastructure and data teams to resolve production issues and improve the reliability of BI solutions.
• Identify opportunities to optimize monitoring processes, production workflows and overall BI platform performance.

QUALIFICATION AND EXPERIENCE

• Bachelor's Degree in Computer Science, Information Technology or equivalent work experience.
• Experience working in Business Intelligence environments and supporting production systems.
• Good knowledge of the Microsoft SQL Server database platform.
• Experience with Microsoft BI Suite and a solid understanding of the complete BI technology stack.
• Knowledge of Power BI dashboard development and reporting solutions is considered a plus.
• Knowledge of ETL tools, Azure cloud technologies and DataDog monitoring platform is considered a plus.
• Familiarity with additional Microsoft BI technologies such as SSAS and related analytical services is considered an advantage.
• Professional command of English, both written and spoken.

Diversity and Inclusion

This job posting is open to all individuals, regardless of gender, age, ethnic origin, nationality, sexual orientation, gender identity, disability, or any other personal characteristic, in compliance with applicable laws and regulations on equal opportunities and inclusion (Italian Legislative Decree No. 198/2006, as subsequently amended, and Italian Legislative Decrees No. 215/2003 and No. 216/2003).

In compliance with applicable pay transparency legislation, we provide the following information regarding the initial remuneration envisaged for this position.

The position will be classified within the Employee category, at one of the C2, C3, B1 or B2 levels under the Italian Metalworking Industry National Collective Bargaining Agreement (CCNL Metalmeccanico Industria).

The classification level and any additional remuneration components supplementing the base salary will be determined based on an assessment, carried out during the selection process, of objective and neutral criteria such as, by way of example, the candidate’s professional experience, technical skills, level of autonomy and the responsibilities required by the role.

What we offer

We offer a range of benefits including new Learning opportunities, a comprehensive Welfare System, Life and Health Insurance, Modern Workstation and Discounts within the MSC group.

Moreover, MSC Technology Italy fosters a culture of innovation and wellbeing by simultaneously pursuing various initiatives. These include Meetups, Technical and General Events such as Gaming Tournaments, Company Charity Initiatives and a Sustainability program designed to benefit all employees.

Our Company provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.