PROCESS MANAGER CUSTOMER CARE MANAGEMENT | posizione internazionale

International. Digital. Sustainable. We have big goals. Our teams are bursting with positive energy and have a unique creative drive. Let's make a difference together, challenge the status quo and shape the future of the digital fashion world.

Join Customer Care Management (CCM) as we transform for international customer excellence in a digital world. We need you to standardise processes and drive innovation!

Tasks

• Develop and implement international process management standards
• Validate business cases to improve customer satisfaction as well as in-house and service provider quality
• Integrate the voice of the customer

Requisiti

• Proficient in process management and optimization methods
• Familiar with customer care processes
• Strong understanding of KPIs and interdependencies
• Skilled in root cause analysis and deriving improvement options
• Holistic thinking
• Solution-focused team player with a strong quality & customers focus
• Experienced and enjoy working in an intercultural team setup
• Thrive to work in a high-paced , sometimes stressful , and changing environment

Environment

As a key player in our international CCM matrix organization, you will:

Work in an international matrix organization collaborating closely with colleagues from across the organization.

Have an important impact on our international process standards while keeping a balance between costs.

Why Join Us?

• Have a passion for Customer Service
• Be part of a major transformation journey and influence change from the inside
• Enjoy flat hierarchies, an open culture, and an international work environment
• At bonprix, we stay ahead by thinking differently. We value agile minds who turn a "can't do" into a "can do".

Become part of an open, tolerant, and vibrant corporate culture, making your unique contribution!

Apply now (fill in the form in English - indicating the desired RAL € - and attach CV in English)