Salesforce L2/L3 support

ppXebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable products, platforms, and data-driven solutions. /p pWe specialize in Artificial Intelligence, Data and Cloud, Intelligent Automation, and Digital Products, combining deep technical expertise with a strong focus on engineering excellence and a people-first culture. /p pIn the CEE region, we are a team of nearly 1,000 experts delivering modern applications, data platforms, and AI solutions for clients such as McLaren, Aviva, Deloitte, Spotify, Disney, ING, UPS, Tesco, Truecaller, AllSaints, Volotea, Schmitz Cargobull, Allegro, InPost, and many, many more. We work with leading technologies including AWS, Azure, GCP, Databricks, and Snowflake, and combine strong engineering culture with a consulting mindset and a continuous focus on growth and knowledge sharing. /p h3About the project: /h3 pWe are looking for an experienced bSalesforce L2/L3 Support Engineer /b to join an Application Management Services (AMS) team supporting the client's CRM ecosystem. /p pThe project covers end-to-end application management and support for a complex CRM environment, including bSalesforce Cloud, Cloud CRM, Marketing Cloud, integrations, APIs, middleware components, batch jobs, interfaces and supporting services /b. /p pThe team is responsible for production support, incident and problem management, application maintenance, bug fixing, enhancements, monitoring, security remediation, continuous improvement, release support and technical documentation. /p pThe service handles approximately b1,300 tickets per year /b, with defined SLA commitments and established governance processes. /p pYou will be joining a team consisting of a bSalesforce Architect, two Salesforce Engineers and a QA Engineer /b. The role does not require on-call support. /p pThe position can be based in bItaly or elsewhere in the EU /b, provided you have at least bB2+ Italian /b. bOccasional /b presence in bMilan /b may be required, expected to be approximately twice per year for 2-3 days. /p h3You will be: /h3 ul liacting as a primary resolver across bL2 and L3 support /b, /li lisupporting the Salesforce platform across production support, maintenance and continuous improvement activities, /li liinvestigating and resolving incidents, issues, technical activities and service requests, /li litroubleshooting complex technical problems and performing root cause analysis, /li lisupporting Salesforce development and configuration activities using bApex, SOQL, Flow, LWC and Aura /b, /li lisupporting production releases, deployments and post-release activities, /li licollaborating with the Salesforce Architect, Engineers, QA and other stakeholders, /li liensuring timely resolution of issues in line with agreed bSLA requirements /b, /li liworking in an Italian-speaking AMS environment. /li /ul h3Your profile: /h3 ul libItalian language - at least B2+ level - is a must /b, /li lianalysing incidents and performing ticket triage, /li liinvestigating user issues, service requests and functional problems, /li limonitoring alerts and identifying potential production issues,handling complex L3 technical issues and performing code-level debugging, /li litroubleshooting performance-related issues and supporting production issue resolution, /li liparticipating inwar rooms for critical incidents, /li liperforming batch failure triage and recovery, /li liimplementing changes and fixes using bApex, Flow and LWC /b, /li liassessing the technical impact ofmanaged-package updates, /li lidelivering approximately 2 monthly enhancements, /li lidelivering smaller improvement items with a target turnaround time of bunder 5 days /b, /li lipreparing bTechnical Analysis, Delivery Notes, Release Notes and Bug/Incident Reports /b, /li lisupporting corrective and evolutionary maintenance, /li lisupporting security vulnerability remediation, /li lisupporting release and deployment activities using bAzure DevOps and Ant-based deployment /b, /li lipractical experience using AI-powered assistants (e.g. Claude Code, GitHub Copilot, Cursor) to improve productivity, quality, or decision-making in software delivery, /li liEnglish - at least B2, /li libWork from the European Union region and a work permit are required. /b /li /ul h3Nice to have: /h3 ul liexperience applying GenAI within a more structured way within the SDLC, including defined workflows, prompt patterns, or tool integrations embedded into daily work, /li liinterest in and familiarity with emerging AI-driven practices (e.g. agent-based workflows, automation patterns, AI-augmented development), with a willingness to explore and experiment beyond standard approaches. /li /ul h3Recruitment Process: /h3 pbCV /b review - bHR /b call - bInterview /b - bClient /bInterview - bDecision /b /p /p #J-18808-Ljbffr