D365 Customer Insights - Italy

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Position Summary

Solution Architect for Dynamics 365 Customer Engagement – Customer Insights

We're seeking a highly skilled Solution Architect with deep expertise in Dynamics 365 Customer Engagement (D365 CE), with a strong specialization in Customer Insights – Journeys (CIJ) and desirable experience in Customer Insights – Data (CID). Based in Italy, this customer-facing role is ideal for someone who can shape scalable, high-performing solutions, lead technical conversations in English and Italian, and align platform capabilities with client business goals. Travel is expected to be less than 20%.

Responsibilities

• Lead solution architecture, design, and optimization for Dynamics 365 Customer Engagement, with a focus on Customer Insights – Journeys
• Design, troubleshoot, and enhance CIJ capabilities including:
• Journeys
• Events
• Insights
• Lead Management
• Email Templates
• Consent Management
• Related customer engagement components
• Assess and implement performance, stability, and scalability improvements across D365 CE environments
• Partner with customers to translate business objectives into effective configuration, customization, and architecture decisions
• Support solution design for Customer Insights – Data, including data model planning, ingestion from external sources, and data availability for Customer Insights – Journeys
• Architect and develop Power Apps solutions to support business and user experience needs
• Design, customize, and administer UI, workflows, and business logic using the Power Platform
• Build and maintain Power Automate solutions with internal processing logic and integrations across Dataverse and connected services
• Define enterprise-level D365 CE architecture and support integrations with external systems and platforms
• Work across Dataverse, SharePoint, Azure, and other data sources to enable connected, reliable solutions
• Engage confidently with technical stakeholders, business decision-makers, and client teams in workshops and delivery discussions
• Provide technical guidance, knowledge transfer, and training to customers and internal stakeholders
• Troubleshoot complex Power Apps, Dynamics 365, and architectural issues using strong analytical and collaborative problem-solving skills
• Stay current on modern engineering practices, Microsoft ecosystem updates, and emerging tools, including AI-related capabilities where relevant
• Contribute to structured solution evaluation and assessment activities, while maintaining coverage across all D365 CE apps

Qualifications

• Fluent English and Italian language skills, with the ability to lead both business and technical conversations with customers
• Must be located in Italy
• Strong experience in a customer-facing Solution Architect, Technical Consultant, or similar role
• Expert-level knowledge of Dynamics 365 Customer Insights – Journeys
• Strong experience designing, supporting, and optimizing D365 CE solutions in enterprise environments
• Advanced understanding of Dynamics 365 Customer Engagement architecture and integration patterns
• Extensive experience with Power App development
• Strong capability in Power Platform configuration, customization, administration, and business logic design
• Experience developing and maintaining Power Automate solutions integrated with Dataverse and other services
• Familiarity with integrations involving Dataverse, SharePoint, Azure, and external data sources
• Ability to manage multiple priorities and work effectively across changing tasks and stakeholder groups
• Proven ability to deliver technical training, facilitate workshops, and resolve complex platform and architecture challenges
• Strong organizational, communication, and stakeholder management skills
• Commitment to continuous learning and staying up to date with modern tools and engineering practices

Preferred Qualifications

• Experience with Dynamics 365 Customer Insights – Data
• Microsoft certifications at Architect and/or Functional Consultant level
• Experience with Copilot Studio or other AI technologies
• Knowledge of data analytics

D365 Customer Insights - ITALY Siena, tuscany, Italy