Import Logistics Coordinator

About BDP International

BDP International is a privately held, family-owned non-asset based global logistics provider with annual sales exceeding $2.1 billion USD. Founded in 1966 by Richard Bolte Sr. and based in Philadelphia, Pennsylvania, BDP has grown to be one of the largest logistics providers in the world. BDP employs more than 4,000 people worldwide, and operates freight logistics centers in 270 cities across the world through a global network of wholly owned offices, joint ventures and affiliates in 135 countries. The company serves more than 4,000 customers worldwide. Clients include Bayer, Dow, DuPont, Heineken USA, Honeywell, Johnson & Johnson, Revlon, Trek Bicycle, Wacker, and others.

Responsibilities

• Contact the dedicated customer for instructions or reminders
• Process agent and early warning messages (network contact)
• Communicate information to customers and partners in parallel
• Handle anomalies or disputes
• Propose corrective and preventive measures
• Contact warehouse and other subcontractors
• Inform and advise customers on formalities of international movement of goods
• Communicate file status to hierarchical manager
• Monitor the quality of service center services
• Create SOPs when required to support the offshoring process
• Troubleshoot proactively to find suitable solutions for customers

Requirements

• A four-year BS/BA degree is preferred, not required.
• Prefer at least two (2) years of experience handling import trafficking functions with a freight forwarder/broker.
• Two to three (2-3) years of experience in customer service duties.
• Must be able to work in a fast-paced office.
• Good communication, attention to detail, and organizational skills required.
• Candidate must possess a strong teamwork attitude.
• Candidate must be PC literate with MS Office applications.

Compensation based on experience. We offer a very competitive salary, full benefits, matching 401(k), tuition reimbursement, and a casual dress environment.