Clienteling Development Director Europe

ppbMission /b /p pThe Client Development Director Europe is responsible for defining and leading the European Client Development strategy, with the ambition to accelerate client acquisition, engagement, retention and loyalty, while maximizing the long-term value of the client base across Europe. /p pThe role translates the European vision into a clear strategy, ensuring strong alignment across Client Development, CRM, Clienteling and Private Clients. The role leads the European Client Development organization, with direct responsibility for the Client Development Managers and Private Clients Relations Manager, and partners closely with Retail and cross-functional teams to embed a strong client-centric culture across Europe. /p pbMain Responsibilities /b /p pbClient Development Strategy Business Growth /b /p ul liDefine and lead the European Client Development strategy in alignment with FENDI’s business strategy. /li liEstablish clear priorities, frameworks and KPIs across client acquisition, engagement, retention, loyalty and VIC development. /li liLeverage client data, CRM analytics and market insights to identify growth opportunities and translate them into actionable business strategies. /li liMonitor and challenge Client Development performance across Europe, ensuring measurable business impact and ROI. /li /ul pbCRM, Clienteling Client Engagement /b /p ul liDefine the European vision and strategic framework for CRM and Clienteling, ensuring consistent adoption and best practices across markets. /li liDrive the evolution of client engagement through CRM campaigns, events, community development, personalization and innovative client experiences. /li liEnsure a consistent and elevated FENDI client experience across physical and digital touchpoints. /li /ul pbPrivate Client VIC Development /b /p ul liDefine and lead the European strategy for the recruitment, development and retention of high-end clients and VICs. /li liBuild a strong VIC culture across the European retail network and ensure alignment between Private Clients Relations, Client Development and Retail. /li liOversee key European VIC initiatives and experiences, leveraging FENDI’s Roman heritage, culture and identity to create a distinctive client experience. /li /ul pbLeadership Retail Partnership /b /p ul liLead, develop and empower the Client Development team, with direct responsibility for the Client Development Managers and Private Clients Relations Manager. /li liPartner with European Retail Managers and Store Managers to translate the European strategy into market and store action plans. /li liDrive Client Development capabilities and best-practice sharing across the European retail network. /li liBuild strong partnerships with Retail, Omnichannel, Digital, Marketing, Client Services and HQ teams to ensure a holistic and seamless client strategy. /li /ul pbProfile /b /p ul li8+ years’ experience in Client Development, CRM, Retail, Omnichannel or a related function, ideally within luxury. /li liProven experience in leading client strategy across multiple markets and an international retail network. /li liStrong commercial and strategic mindset, with the ability to translate data and insights into business growth. /li liStrong expertise in CRM, Clienteling, client engagement, PCR and VIC development. /li liProven leadership and stakeholder management skills in a complex international environment. /li liExcellent analytical, communication and influencing skills. /li liEntrepreneurial, proactive and results-oriented mindset. /li liPassion for luxury, fashion, culture and evolving client behaviors. /li liFluent in English; additional European languages are a plus. /li liWillingness to travel regularly across Europe. /li /ul /p #J-18808-Ljbffr