Digital Transformation & Workplace Experience Internship

Digital Transformation & Workplace Experience Internship

Location: Milano, IT

We are looking for a Digital Transformation & Workplace Experience Intern who will join a dynamic and international environment, contributing to strategic digital transformation projects across the company. The role focuses on two key areas: Intelligent automation of administrative and legal processes and Enhancement of Workplace Experience across company sites . This is a great opportunity to work on high-impact initiatives, collaborating with cross‑functional teams and contributing to the evolution of internal digital services.

Main responsibilities

Digital Transformation (focus on AI & Process Automation)

• Support the development of a group-wide PEC process automation project using digital tools and Artificial Intelligence
• Analyze current workflows (receipt, classification, routing, archiving) to identify optimization opportunities
• Contribute to the definition of automated workflows and intelligent document routing logic
• Support requirements gathering and coordinate with internal stakeholders (HR, Legal, GBS) and external partners
• Monitor performance KPIs and contribute to continuous process improvement

Workplace Experience & Digital Services

• Support the development and launch of a new digital application for employee services (e.g. ticketing, facility requests, workplace services)
• Contribute to the mapping of services across Italian and international locations
• Assist in the design of user experience (UX) and app user flows
• Support vendor and service management (e.g. maintenance, cleaning, facility management)
• Monitor user feedback and propose actions to improve the overall experience

Main requirements

• Degree (completed or in progress) in Economics, Management Engineering, HR, Digital Management or related fields
• Strong interest in digital transformation, AI and process automation
• Good knowledge of Excel and digital tools (experience with workflow/process management tools is a plus)
• Analytical mindset and problem‑solving attitude
• Strong organizational skills and ability to manage multiple priorities
• Good interpersonal skills and team‑oriented mindset
• Fluent English (international environment)

What’s in it for you

• Access to our cutting‑edge learning platform, Leonardo, and personalized development programs to help you grow professionally and personally.
• Access special offers for employees on a vast range of eyewear, eye care products, and fashion apparel, so you can enjoy our world‑class brands firsthand.
• Enjoy our “Disconnect Program” a holistic approach to work‑life balance, including initiatives for mental health, yoga, jogging sessions in Sempione Park, and more, designed to help you recharge and stay healthy.

Salary Package

• Meal Vouchers as per company guidelines

We are committed to creating an inclusive environment for all employees. We celebrate diversity and provide equal opportunities to all, regardless of race, gender, ethnicity, religion, disability, sexual orientation, or any other characteristic that makes us unique.