Group ITAM Tool & Data Manager

BTO Research is a consulting firm , part of the Relatech Group , that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.

Founded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation .

This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management , Digital Transformation , Change Management , Cybersecurity and Digital Marketing .

We believe in the value of excellence and promote an environment where people can grow together , thanks to the contamination between different skills.

• Ensure the operational stability and governance of the IT Asset Management platform, supporting accurate and reliable asset data management.
• Act as the key point of coordination between the IT Asset Management team and the ServiceNow platform team for platform configuration, governance, and enhancements.
• Oversee the administration and evolution of ServiceNow ITAM modules and CMDB structures to support IT asset lifecycle processes.
• Ensure data integrity, consistency, and completeness across asset records and related data structures.
• Manage and monitor integrations between ServiceNow and enterprise systems to maintain aligned and synchronized asset data.
• Support the development of reporting, dashboards, and performance indicators to enable transparency and informed decision-making.
• Collaborate with ITSM teams and other technology stakeholders to ensure alignment between processes, platforms, and data models.
• Contribute to platform improvements, data governance initiatives, and the continuous optimization of ITAM capabilities.
• Minimum 5 years of experience in ServiceNow platform administration, IT Asset Management tools, or comparable enterprise platform environments.
• Strong familiarity with ServiceNow ITAM modules (HAM Pro, SAM Pro) and CMDB architecture and table management.
• Experience managing data integrations and synchronization across enterprise systems.
• Working knowledge of IT service management processes and governance frameworks such as ITIL or ISO standards.
• Strong analytical thinking and technical problem-solving skills.
• Excellent communication and stakeholder coordination abilities.
• Bachelor’s degree in Information Technology, Computer Science, or a related discipline.
• Nice to Have: ServiceNow certifications, such as Certified System Administrator (CSA) or Implementation Specialist.
• Where: The position is based in Milan , with occasional business travel and the possibility of an exciting relocation opportunity to Luxembourg . ✈️

What We Offer

✨ A dynamic, young, and fast-growing environment

Flexible thinking and working approaches

Hands-on experience in a stimulating, project-based context

Opportunities to learn from industry professionals

On-the-job training (and more)

The chance to work on real projects with tangible impact

The chance to work on real projects with tangible impact

We believe in people, diversity, and meritocracy. Our recruitment processes are open to everyone—regardless of gender, ethnicity, orientation, or ability. For us, talent is a matter of energy, not labels.