Assistant Casino Host

POSITION SUMMARY

The introductory position of Assistant Casino Host (CAHA) will provide support to the Casino Host (CAHT) onboard each ship. The CAHA will assist in all onboard areas of Casino Marketing and VIP Services. This includes, but is not limited to, all administrative duties & reporting, pre and post cruise preparations, casino rewards and player program responsibilities, advertising & signage, casino tournaments, promotions, special events and casino groups.

ESSENTIAL DUTIES AND RESPONSIBILITIES

All duties and responsibilities are to be performed in accordance with Royal Caribbean International’s The Royal Way, SQM Policies and Procedures, USPH guidelines, environmental, and safety policies. Each shipboard employee may be required to perform all functions in various service venues and throughout the ship.

In accordance with Royal Caribbean International’s philosophy of Anchored in Excellence, each employee always conducts oneself in a professional and courteous manner. This consists of physical and verbal interactions guests or fellow shipboard employees and/or in the presence of guest contact and crew areas.

The position of Assistant Casino Host reports directly to the Casino Host. Player program and marketing guidance will be communicated to the shipboard casino teams from the Traveling Casino Host, Manager, Casino Marketing & VIP Services-Shipside and/or Director of Casino Marketing. Casino Management may assign additional duties and responsibilities as needed in order to enhance the overall onboard gaming and guest experience to elevate NPS and drive revenue.

· Create and promote a fun & exciting atmosphere for casino guests at all

times.

· Diligently recruits new players to enroll in Club Royale Rewards Program.

· Provide VIP services desk and casino floor coverage as needed to maximize guest interaction.

· Upsell, assists and operates Casino tournaments, events and promotions.

· Continuous learning and comprehension all casino segments operations including Club Royale, Partnerships and Royal Reps.

· Knowledgeable of all shoreside casino marketing offers including terms & conditions of each offer and the qualifying components.

· Understands casino products and gaming, theoretical and actual win/loss, tier points, status and rewards efficient for verbal communication

· Acquire a strong working knowledge of the following essential software systems: Aristocrat Oasis’ Super Playmate & Omniview, Genesis Pit Watch, Fidelio, CRMS, Siebel, Silverware, Tournament Director and Multimedia, Sharepoint and Smartsheets.

· Learn all aspects of Business Intelligence reporting, Arrivals Report, Player Tracking File, Tier Ranking report, EOV Report, Host Folio Comp Report, OBC Report, F&Q Report, Crystal reporting and all Closing Voyage Paperwork.

· Daily reporting, including but not limited to;
collating daily figures, cruise reports, PC rewards, buddy list, accurate recording of weekly & monthly promotional figures;
all to be completed within set timeframes.

· Export Oasis and Bravo reports in order to monitor the daily play of all casino members in order to issue complimentary items based on play.

· Daily preparation for all complimentary issuance;
this includes Instant Rewards Certificates, Tier level upgrades, comp drink cards TTO Prime issued, memos sent for all bookings & reservations, amenities arranged to guest staterooms & any other player requests.

· Perform all forms of redemptions throughout the course of a cruise including slot play promotions, mid and end of cruise point redemption.

· Organize all upcoming cruise preparations;
such as guest count confirmations,

welcome letters, Prime TTO sticker for SeaPass cards, amenities & pre-cruise reservation requests and PCP.

· Ensure all onboard marketing collateral & advertising is in place. This includes the accuracy & timeliness of all written verbiage being utilized, signage displayed & casino announcements made.

· Operate effectively and responsibly under minimal supervision.

· Complete all given tasks and responsibilities in an accurate and timely manner with attention to detail.

· Follow all casino SQM and SOP guidelines.

· Attend casino related meetings and workshops as requested.

· Maintain correct inventory levels by reviewing stock on a regular basis & placing orders in a timely manner.

· Step-up and perform the full duties of the Casino Host, when required

· Fulfill the role of Acting Casino Host in the event of an absence, which may include transferring to a different ship operation.

· Perform any other job-related duties as assigned. The omission of specific duties does not preclude the supervisor or management from assigning duties that are logically related to the position. This position description in no way states or implies that these are the only duties to be performed by the shipboard employee occupying this position.