Omnichannel Internship

Omnichannel Internship
Milan, Italy

About the job

Looking to launch your career at the cutting edge of healthcare? Join Sanofi for a chance to develop with mentoring and guidance from inspirational leaders while helping to make an impact on the lives of countless people worldwide.

As  Omnichannel Intern , you will be part of an inspiring team and you will support omnichannel activities on ongoing projects. These activities play a pivotal role in Sanofi’s transformation, enabling the effective adoption of Artificial Intelligence, data-driven decisions and technological innovation to enhance Customer Engagement and operational excellence

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

You will be involved in the following activities

• Co-design of Customer Journeys and omnichannel campaigns with Customer Engagement, focusing on ensuring effective Customer Experience, campaign optimization, archetype identification, scalability and consistency across channels.

• You will be involved in campaign briefings , tickets  and requests management , in close coordination with Omnichannel Managers and Customer Engagement as well as performance monitoring during and after campaign execution.

• Omnichannel performance KPI analysis and insights generation , with a specific focus on customer engagement KPIs, channel mix and content KPIs.

• Develop  compelling presentations  and reports  to showcase insights and identify and propose action plan.

• Content Excellence activities : enablement and activation of new tools and processes within the affiliate to optimize content operations.

• Support  end users in using AI driven platform, collect feedback to report to global team. Be part of the local content community.

About you

• Degree in Economics, Marketing/Communications , Scientific  or STEM disciplines

• Fluent English (B2 level or higher)

• Proficiency in Excel  and PowerPoint

• Knowledge of   Sales Force Marketing Cloud  will be considered as a plus

• Strong analytical mindset , communication   skills, high motivation , and a keen interest  in marketing

• Strong teamwork and organizational  skills

Why choose us?

• Bring the miracles of science to life alongside a supportive, future-focused team.

• Start your career with inspiring mentors who will help you take your first professional steps.

• You will have the possibility to carry out the internship in a hybrid mode .

• We offer an internship lasting 6 months . Competitive monthly compensation and meal vouchers will be provided.

#LI-Hybrid

#EarlyTalent

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue Progress. And let’s discover Extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.