Customer Service Specialist- FTC

ppSelect how often (in days) to receive an alert: /p pEdgewell is not just a company, but a vibrant global community ofb6,800 visionaries, doers, and makers /b. Our family of overb25 personal care brands /b serves people in more thanb50 countries /b. We are dedicated to infusing joyfulness into every aspect of our work. Our pledge goes beyond our products, with our fundamental value ofbPeople First /bguiding us to foster a diverse, inclusive, and respectful environment where every team member can flourish and celebrate our shared achievements. /p h3Customer Service Specialist /h3 pbLocation: /b Milan, Italybr/bFunction: /b Customer Servicebr/bWorking Pattern: /b Part-Time, Fixed-Term Contract (12 Months) /p h3Making Useful Things Joyful /h3 pAt Edgewell, we're behind some of the world's most trusted brands, including Wilkinson Sword, Schick, Billie, Bulldog, Hawaiian Tropic, Wet Ones and Jack Black. But we're about much more than the products we make. /p pWe are a global team of 6,200 visionaries, doers, and makers. We bring joy to more than 50 countries, keeping a keen eye on efficiency and sustainability. We're also passionate about maintaining a diverse, inclusive, and respectful environment where our teammates can thrive. We are curious, collaborative and passionate about making everyday experiences better. We believe great ideas can come from anywhere, and we're committed to creating an environment where everyone feels valued, included and empowered to make an impact. /p h3Move Forward: The Opportunity /h3 pWe're looking for a customer-focused and detail-oriented Customer Service Specialist to join our team on a part-time, 12-month fixed-term basis. This role is critical in ensuring our customers receive a reliable, seamless service experience from order placement through to delivery. /p pAs the key link between customers, Sales, Supply Chain and Logistics teams, you'll manage the end-to-end order process, proactively resolve issues and ensure customer requirements are met. You'll have the opportunity to make a tangible impact on customer satisfaction, service performance and operational efficiency while developing your expertise across customer operations and supply chain processes. /p h3What You’ll Do /h3 ul liManage customer orders accurately from receipt through to delivery, ensuring customer-specific requirements are met. /li liCoordinate product availability, transportation bookings and delivery schedules to achieve on-time and in-full delivery performance. /li liMonitor and proactively manage backorders, communicating product availability changes and delays to customers and Sales teams. /li liBuild trusted relationships with customers by providing timely updates on order status, delivery timelines and product availability. /li liManage customer enquiries, complaints, claims and returns, coordinating approvals and issuing credit notes where appropriate. /li liWork closely with Sales, Supply Chain, Logistics and other internal stakeholders to resolve service-related issues efficiently. /li liMaintain customer master data, procedure manuals and customer-specific product and material codes. /li liMonitor daily, weekly and monthly performance reports, identifying risks and driving actions to support customer service and OTIF targets. /li /ul h3Listen Up. Speak Up: What You’ll Bring /h3 pWe're looking for someone who thrives in a fast-paced environment, takes pride in delivering excellent customer experiences and has a proactive approach to problem-solving. If you're organised, collaborative and passionate about customer service, we'd love to hear from you. /p h3What You’ll Bring /h3 ul liA customer-first mindset with a passion for delivering exceptional service. /li liStrong attention to detail and the ability to process information accurately. /li liExcellent organisational skills and the ability to effectively manage multiple priorities and deadlines. /li liStrong written and verbal communication skills across email, telephone and virtual collaboration tools. /li liA proactive and solutions-focused approach to managing customer issues and service challenges. /li liConfidence working independently while collaborating effectively with cross-functional teams. /li liProficiency in Microsoft Office applications, particularly Excel and Teams. /li liExperience working with SAP and managing customer orders or service-related processes. /li /ul h3People First: Why Join Edgewell? /h3 pWhen you join Edgewell, you'll find: /p ul liA supportive and collaborative culture where your contributions are valued. /li liOpportunities to learn, grow and develop your career. /li liMeaningful work supporting some of the world's most recognised consumer brands. /li liLeaders who encourage fresh thinking, innovation and new ideas. /li liFlexible working arrangements where possible. /li liAn inclusive environment where people can bring their authentic selves to work. /li liCollaborative colleagues who genuinely care about each other's success. /li liThe opportunity to make a real impact on customer experience and business performance. /li /ul pWe believe our best work happens when people feel valued, respected and empowered to contribute. /p h3Ready To Move Forward With Us? /h3 pIf you're excited by the opportunity to join a team that's passionate about bMaking Useful Things Joyful /b, we'd love to hear from you. /p h3Our Commitment To Inclusion /h3 pAt Edgewell, diversity of thought, background and experience helps us create better ideas, stronger teams and more innovative solutions. We're committed to building an inclusive workplace where everyone feels they belong. /p pIf you require any accommodations or adjustments during the recruitment process, please let us know and we'll work with you to ensure you have the support you need. /p pEdgewell is an equal opportunity employer. We do all we can to create a collaborative and diverse global team, where good ideas can thrive, and our colleagues can learn and lead. We prohibit discrimination based on age, color, disability, marital or parental status, national origin, race, religion, sex, sexual orientation, gender identity, veteran status or any legally protected status in accordance with applicable federal, state and local laws. We listen deeply and speak directly to create an environment that’s open to difference. We aim to bring joy to not only the products we create and the people we serve, but our colleagues across the globe too. /p /p #J-18808-Ljbffr