Renewal Sales Specialist

The Red Hat Sales team is now seeking a Customer Portfolio Manager (Renewal Sales Specialist) to join us in Italy. In this role, you will be responsible for working on and closing renewal deals in the Enterprise / Strategic space, in cooperation with Account Managers, as well as growing the business. You'll have to become accustomed to complex contracts and bids, as well as dealing with a number of smaller renewals, in order to ensure high Renewal Retention Rates. This role is a great opportunity to work collaboratively with multicultural internal and external teams to improve renewal rates and perform activities that create additional pipeline or upsell/cross-sell solutions that serve both Red Hat and our customers. Primary Job Responsibilities

• Work with your customers to identify renewals, up-sell and cross-sell opportunities, and optimize quality of service, business growth and customer satisfaction
• Secure Renewal business by engaging with end users, partners and distributors ahead of the renewal due dates
• Manage forecasts and pipeline, record sales activity, schedule follow-up activities as needed, and track customer data using company-standard CRM tool
• Work with Finance, Deal Desk, Legal, and Operations teams across the region to facilitate deals and make sure all necessary information is available
• Work closely with the Account Managers on updating each other on progress and agree on next steps
• Perform additional calls to top accounts agreed with the Account Managers throughout the year to ensure visibility in the account, environment and secure a higher renewal rate as well as keeping a close relationship with the customers
• Maintain an up-to-date knowledge of the industry, as well as Red Hat's competitive position

• Prior experience in a sales role in public sector preferred
• 2+ years experience in a technology or software sales position in outside sales, inside sales, telemarketing or sales administration, with a record of meeting/exceeding sales goals.
• Strong knowledge of bid and contract management essential
• Understanding the Customer Lifecycle to drive adoption and customer retention
• Demonstrated success in a similar technology or software sales support position, e.g. outside or inside with a track record of achieving your goals
• Understanding of complete sales cycle management, from prospecting to closing
• High-quality customer service skills
• Good organizational and time management skills and the ability to build long‑term relationships with customers by establishing trust and credibility
• Ability to work well within a team and coordinate complex activities in a fast‑paced environment
• Motivated and committed
• Fluent Italian and English language skills

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community‑powered approach to deliver high‑performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in‑office, to office‑flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

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