Account Director

Account Director (HOT0CJUA)

The Account Director is responsible for driving revenue growth across the hotel through the development, retention and expansion of an established portfolio of mainly corporate and MICE clients. Acting as a trusted commercial partner to customers, the role focuses on strategic account management, proactive business development and close collaboration with on‑property teams to deliver exceptional customer experiences and measurable commercial results.

Work Locations

Waldorf Astoria Rome Cavalieri Via Alberto Cadlolo 101 Rome 136

Responsibilities

• Analysis market trends and competitor activity to identify business leads;
• Manage and grow an existing portfolio of corporate and MICE accounts;
• Proactively source new MICE and corporate business through networking, industry events, tradeshows, and direct sales activities;
• Work within current business strategies and recognize potential opportunities;
• Cooperate with other departments in the hotel to create an exceptional Guest experience and build strong, comprehensive sales programs;
• Support site inspections, client entertainment and key customer events;
• Produce accurate and timely reports that meet the needs of the Sales Director and senior management to include the reporting of appointments, calls made and business leads;
• Answer customer queries in a prompt and professional manner;
• Manage self-performance in compliance with company policies and procedures.

Qualifications

• Positive attitude and excellent communication skills;
• Commitment to delivering a high level of customer service;
• Excellent grooming standards;
• Excellent negotiation, presentation and relationship building skills;
• Fluent Italian and English, written and spoken (additional languages are a plus);
• Flexibility to respond to a range of different work situations;
• Ability to work under pressure and under own initiative;
• Proven experience in an Account Director / Senior Sales Manager role or similar.

Desired Additional Capabilities

• Knowledge of local market;
• Knowledge of international markets;
• Knowledge of hospitality;
• Passion for sales and for achieving targets and objectives;
• Degree-level qualification in a relevant field.